Terrible support

  • Bought the both the deluxe import and export versions of this plugin as I had to migrate a site for a client. I ran in to quite a few problems with this plugin… bringing in products at crazy prices and changing variable products to simple during the import (to name a couple).

    To begin with – the support from Michael was excellent, but as the list of problems that the module was causing grew, he has since ignored my pleas for support and left me in the lurch with an angry client.

    Look elsewhere for a Woocommerce import/export solution as this one has many flaws.

    • This topic was modified 7 years, 11 months ago by handsome_gaz.
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  • Plugin Author Michael Visser

    (@visser)

    Hi @handsome_gaz, thanks for raising this and apologies for letting you down on this one. Can you provide a Support ticket # or Order # so I can read over where things went wrong here and learn from this as I take this personally and do my best to get every customer from start to finish.

    I can process an immediate refund of both Plugins so you can get your export/import job done, feel free to ping your Support ticket on visser.com.au

Viewing 1 replies (of 1 total)
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