White screen after updating plugin

  • White screen of death for me too. WordPress is updated. I updated Jetpack and my website stopped loading at all. I had no idea this was an issue for other users until I found the support forums, so I tried everything I could think of until I manually deleted Jetpack. I had been manually deleting all plugins as I couldn’t think of Jetpack being the problem.

    Once I deleted Jetpack, the website was back to working fine again, but I use a few of its features so I went to the plugin installation tab, saw that Jetpack had received an update a couple days before so I thought “oh, great, they must have solved whatever issue there was”, so I installed the latest version and and, oh hey, white screen of death agagin.

    https://retrosumus.com

    I’m using Sydney (child) theme, bbpress and a few more plugins. The website is running (almost) fine now as Jetpack as been deleted. Please let me know what the problem is ??

    Thank you,

    Carlos

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  • Plugin Contributor Lisa Schuyler

    (@lschuyler)

    Hi Carlos!

    Check your site’s version of PHP. If it is older than PHP 5.6, please contact your web hosting provider to have them update it for you.

    Also, check your PHP error logs. Any clues recorded there when you had the last white screen occurrence? We’d be happy to help troubleshoot this, and help check over your error logs. You can contact us directly via this contact form:
    https://jetpack.com/contact-support/

    Thanks!

Viewing 1 replies (of 1 total)
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