Publicize always asking to reconnect

Problem is solved. I have disconnected and reconnected jetpack

Correction I have again the same message. I don’t know what is wrong. I have tried to disconnect and Jetpack can’t reconnect.
What should I do ?

• This reply was modified 7 years, 10 months ago by murrey35.

What did I try ?
1- disconnect and reconnect : disconnect OK and didn’t want to reconnect. I hadn’t the Approve button but the return to site button
2- desactivate plugin and reactivate : I can’t reconnect (like in 1-)
3- disconnect site directly in wordpress.com. I did but I can’t reconnect again cause I had object id error
4- desactivate, delete plugin, reinstall, activate and reconnect. At the end I have the approval button, and I was able to connect jetpack to wordpress.com

But facebook and twitter aren’t connected with publicize. and when I try to do it I have an error 400. Then :
1- I tried unsuccessfully to disconnect FB and Tw through jetpack
2- I disconnected in wordpress.com and reconnect with jetpack. and it’s connected again.

I hope it will stay connected. I don’t know. I hope also I will not loose my stats. I know it’s the risk. Apparently they are still there, it’s strange, because I should loose them when I disconnect in wordpress.com.

If you can explain to me what’s happen, it would be great.

Problem occurs again. I had to desactivate, delete plugin, reinstall, activate and reconnect to have everything OK
Is someone can explain how it happens. Do I activate debug mode ?

Hi @murrey35!

Your site stats are stored on WordPress.com so you will never lose them. If for any reason they ‘disappear’, just let us (Jetpack’s support team) know and we’ll restore them for you.

Could you tell me when you’re being prompted to sign in to Facebook and Twitter again? Is it when you are writing a post? When you publish it? Or when you are looking at your Settings -> Sharing page?

Let me know and I’ll help troubleshoot the trouble here. Thanks!

It happened 3 times.
The first time was on April 13th
Last time was on last tuesday or wednesday
It was always before posting.
I have also a duplicate site but with a different account. Since wednesday I have disconnected jetpack on staging site, in case of side effect.