IP issues in Woocommerce

  • Hello,
    I’m writing this topic because I have an issue with the Woocommerce settings.
    I explain you : I have a payment gateway installed on my website( Redsys) and I have an SSL certificate, and a dedicated IP. When I installed the woocommerce I didn’t had a dedicated IP. My payment gateway couldn’t connect at my website because of the SSL certificate because I didn’t had a dedicated IP.
    So I have demanded a dedicated IP at my server (HOSTGATOR), and they gave me one.
    Then the payment gateway told me that I still have an error, like you can see in the image : https://www.dropbox.com/s/6dloqt3s1o7ole0/certificado%20ip%20126692144.PNG?dl=0
    So I have opened an incident ticket to Hostgator, to fix that issue. They answered me that they don’t have any errors on their side, and all of that it’s because of the woocommerce setting, so I will past their answer :
    “Ticket: FIC-49781377
    Hello,

    Thank you for contacting Hostgator.com. Thank you for your request.

    I am sorry for the difficulties you have experienced. This error looks to be a configuration error in the Woocommerce settings as the IP is not associated with the actual SSL certificate, only the domain name itself. Please check the configuration settings for the Woocommerce plugin to make sure they are working properly.

    If you have any other questions or concerns please feel free to contact us at your convenience.

    My website link is : https://lidiacrochettricot.com
    I have installed the Woocommerce 3.0.3 and Flatsome 3.3.3

    And this is my status report : 

    
### WordPress Environment ###

Home URL: https://lidiacrochettricot.com
Site URL: https://lidiacrochettricot.com
WC Version: 3.0.3
Log Directory Writable: ?
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: fr_FR

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.16
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: ? 5.5.51 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.0.3
WC Database Prefix: wp_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ?

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Advanced Custom Fields Multilingual: by OnTheGo Systems – 0.4
Contact Form 7: by Takayuki Miyoshi – 4.7
Iupay WooCommerce: by Redsys – 2.8.3
MOJO Marketplace: by Mike Hansen – 1.1.3
Newsletter: by Stefano Lissa & The Newsletter Team – 4.8.9
Nextend Facebook Connect: by Nextendweb – 2.0.2
Nextend Google Connect: by Roland Soos
Jamie Bainbridge – 1.6.1

Ninja Forms: by The WP Ninjas – 3.0.33
Redsys WooCommerce: by Redsys – 2.8.4
WPML Multilingual CMS: by OnTheGoSystems – 3.6.3
SSL Insecure Content Fixer: by WebAware – 2.2.3
Booster for WooCommerce: by Algoritmika Ltd – 2.7.1
WooCommerce Mondial Relay: by Clément Barbaza – 3.3.17
WooCommerce Multilingual: by OnTheGoSystems – 4.1.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 1.6.4
WooCommerce: by Automattic – 3.0.3
WooSidebars: by WooThemes – 1.4.3
Yoast SEO: by Team Yoast – 4.6
WP Speed of Light: by JoomUnited – 1.3.0
WP Super Cache: by Automattic – 1.4.9
WPML All Import: by OnTheGoSystems – 2.0.3
WPML CMS Nav: by OnTheGoSystems – 1.4.19
WPML Media: by OnTheGoSystems – 2.1.24
WPML Page Builders: by OnTheGoSystems – 1.0.0
WPML Sticky Links: by OnTheGoSystems – 1.4.0
WPML String Translation: by OnTheGoSystems – 2.5.2
WPML Translation Management: by OnTheGoSystems – 2.2.7
YITH WooCommerce Wishlist: by YITHEMES – 2.1.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #10 - /magasin/
Cart: #11 - /panier/
Checkout: #12 - /checkout/
My account: #13 - /mon-compte/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.3.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart.php version 3.0.0 is out of date. The core version is 3.0.3
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome-child/woocommerce/emails/admin-cancelled-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/orderby.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

Outdated Templates: ?Learn how to update
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello Stan,

    My name is Spencer from HostGator. I regret to hear that you are having trouble with this issue, and I’m happy to assist with this process.

    I see that you mentioned a ticket in your reply and currently this ticket is in an escalated queue and we recommend to send a follow up email since you’re still experiencing issues with this, I will have someone monitor the issue further. I also recommend sending all relevant information related to this issue so our admins can investigate further.

    As we can only provide general advice on these forums, please feel free to contact HostGator management by sending an email to [email protected] so we can communicate over a verified channel if you have any account specific concerns.

    Kind regards,

    Thread Starter stanconstantin

    (@stanconstantin)

    Hello,
    Thank you for your answer.
    I was writing this here, because you (I say you but I’m referring at Hostgator) told me that this is a Woocommerce problem. So now I’m confused. I have to deal this with Hostgator or with someone from Woocommerce? My ticket at Hostgator is already made. The ID is : Ticket: FIC-49781377.
    So, to resume my question, why do I have to re-contact Hostgator if they told me that it’s a Woocommerce issue?

    Hello,

    Thank you for the question. Although this would be outside the scope of our support we are taking a look at it to try to assist. Someone with Woocommerce may also have some insight to be able to assist.

    Best Regards,

    Thread Starter stanconstantin

    (@stanconstantin)

    I am updating the ticket every day, you wrote me some infos, I go to the payment gateway, they wrote me some info, etc. I have written here this post, because you have told me that this might be a woocommerce issue. Still, nobody can find me a solution. I’m kind of confused….

Viewing 4 replies - 1 through 4 (of 4 total)
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