Cannot restore

  • Resolved cowtowncreative

    (@cowtowncreative)


    7 years, 7 months ago

    I have a full backup of my website in DropBox. My website crashed and had to be deleted in full. I’ve reinstalled WordPress and the Backup/Restore plugin, and connected my account. I can’t see any backups though and have no idea how to pull from the folder where my backup lives on DropBox. How do I go about doing a full restore now??

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  • Plugin Author helena46

    (@helena46)

    Hello,

    we would be glad to help you to restore your website, but it could require some additional information that is not preferable to post in open forum due to security reasons.

    Please email our support team at support[@)wpadm.com

    Backup & Restore Dropbox Support Team

    Plugin Author helena46

    (@helena46)

    Dear @cowtowncreative,

    during the WordPress website reinstall you gave your website a little bit different name. That caused the problem that your backup was not found by the plugin. Originally your backup was oriented on the website that you had before. After the website name was changed into the one for which you made the backup, the backup appeared in Dropbox Full Backup plugin list.

    Backup & Restore Dropbox Support Team

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