Automattic IPs causing high CPU usage on SiteGround

  • Hello. SiteGround has been shutting down my site due to high CPU usage. My site receives very little ‘genuine’ visitor traffic. They had me take a look at what has been hitting my site by going to CPanel > Visitor Stats > AWStats and to look at the IP addresses. The top 10 IPs that create an overwhelming amount of CPU usage are all Automattic IPs. I am afraid that if I block them that I will not be able to login to my site, mess up JetPack/WP functionality, and create even more problems. If this is caused by JetPack or WordPress, I would much rather fix the problem than work around it.

    Please help before I get shut down again! My site has been shut down 3 times in the last 3 days!

    Jim

    • This topic was modified 7 years, 10 months ago by BJuniper.
Viewing 8 replies - 1 through 8 (of 8 total)

  • This isn’t really related to WordPress. This is more an issue with your plan on SiteGround. What plan do you have on SiteGround and how many visitors do you get? It could be that you are getting too many visitors for your current plan and need to upgrade to a better one.

    You could try and block some IP address to see if that helps. If you are afraid that it will possibly destroy your website then make a full database and website backup before you play around with anything. Also make sure that you don’t block your IP address as that will be a fun mess ??

    Thread Starter BJuniper

    (@bjuniper)

    Thank you for the quick response, Matthew!

    I have the middle package, which is supposedly suitable for 25,000 visits a month. I’m lucky if I receive 1000 hits in a week. I see my CPU usage beginning to spike daily at 1 a.m. and that continues until about 5 a.m. Again, vast majority of my traffic is coming from 192.0.100 or 192.0.99 addresses. Is there some sort of a JetPack process that kicks off once a day?

    Jim

    I am not a Jetpack expert so I don’t know.

    What you could try is disabling your plugins for a day and seeing if the CPU usage doesn’t spike and max out.

    Thread Starter BJuniper

    (@bjuniper)

    Thanks, Matthew. I just deactivated JetPack. I will see what tomorrow brings.

    Jim

    Thread Starter BJuniper

    (@bjuniper)

    … but if there are any JetPack pros who might be familiar with this nightly spike that can chime in, that would be great too!

    Jim

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    just wondering — are you using VaultPress (the backup stuff)?

    You might ask here: https://www.ads-software.com/support/plugin/jetpack/

    Thread Starter BJuniper

    (@bjuniper)

    Yes I am, Steve. Having said that, I did have a lot of duplicate images due to a bug. That was fixed as of April 21st. My site was shutdown on the 22nd, 23rd, and 24th.

    I forgot that stopping JetPack might also stop my VaultPress. I should be okay on backups for a day as I have not made any content changes. But I will reach out to them the same.

    Jim

    Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    You can configure your VaultPress plugin to work via SSH, that should signifficantly reduce the number of hits caused by it. Here’s a tutorial on how to do that:

    https://www.siteground.com/tutorials/wordpress/vaultpress-ssh.htm

Viewing 8 replies - 1 through 8 (of 8 total)
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