Help needed urgently – site not loading / no admin access

Your website is not loading at all, at the moment.

that’s right

Start from contacting your hosting support, it should load, no matter how garbled or broken it might look.

Hi @jensmith2
You should try to rename the installed plugin folder in wp-content/plugin/ from file manager

• This reply was modified 7 years, 6 months ago by tabassumnaaz.

Hello @tabassumnaaz

thanks – do you mean a file manager like filezilla? i have just downloaded it but i haven’t currently got the hosting / cpanel username and password. I was just thinking of deleting the plugins I installed yesterday, once I hopefully get in – as they are not doing what I need them to do anyway.

• This reply was modified 7 years, 6 months ago by jensmith2.

@sinip i haven’t got the hosting details as it’s a friends site but am trying to get them, thx

@jensmith

Login to cPanel -> Go to file Manager -> root -> wp-content/plugin/
Now rename installed plugin

This will help you!

thx @tabassumnaaz

sorry – I am a bit of a newbie. Will I need the cpanel username and password? and where do i login to cpanel?

yes you need username and password to logn to cpanel.
You wil get cpanel like this: in new tab, type “yourwebsiteURL/cpanel”

@tabassumnaaz thanks again, the only problem is the website https://www.monkton-reserve.org is not loading at all, even when I try https://www.monkton-reserve.org/cpanel

• This reply was modified 7 years, 6 months ago by jensmith2.

cPanel (or hosting credentials) and FTP details were provided upon hosting space purchase. If that hosting company is using cPanel then the login would be https://www.monkton-reserve.org/cpanel or https://www.monkton-reserve.org:2082 but if they use something else instead of cPanel you’ll get the instructions how-to from the hosting provider.

thanks @sinip just awaiting cpanel from friend as they made the hosting purchase however both the URL’s you posted don’t load either

I know, I’ve tried it as well. ?? It could be that there’s something else in place instead of cPanel. GoDaddy has its own, Bluehost has its own, and they’re not the only ones, some companies just like to reinvent the wheel, and cPanel licence also costs some money, as far as I know. ??

Yeah! I can see now

You can also Login through FTP details

For this you require, Filezilla; you first need to install it on your desktop and then enter your FTP detail. you can then get access to your website File manager

Then proceed with what I suggested you in earlier messages

@sinip and @tabassumnaaz thank you both.

I have downloaded Filezilla @tabassumnaaz but still can’t get in as awaiting the hosting password and username which I don’t yet have.

Should I rename the installed plugins or just delete once in?

• This reply was modified 7 years, 6 months ago by jensmith2.