Tracking wrong data

  • Resolved amos000

    (@amos000)


    7 years, 9 months ago

    Hey guys, first of all. Thank you for this awesome plugin.

    And now with the problems: it is tracking products and all, but the info that is being desplayed is a bit weird. Product name = product price, dosen′t track Product Brand.

    Could you help me and fix this please?

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for contacting us!

    Currently, we don’t include “Product Brand” attribute for any product in any version of our plugin; since the ratio of the stores using product brand(or say the requirement of sending this attribute in their GA account) for their products are very minimal.

    Hope this helps!

    Thanks & Regards!

    Thread Starter amos000

    (@amos000)

    Hi, Thank for responding. Also wanted to ask you if it′s possible to fix this situation?Where is Product, there should be product name and not product price.

    Here′s a picture: https://imgur.com/a/jHa79

    • This reply was modified 7 years, 9 months ago by amos000.
    Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for getting back us!

    Since our Plugin is designed in such a way to track the product data from the backend of your store it’s a strange thing happened.

    But, we’ll definitely help you troubleshoot this issue; for that, we request you to share the following access with us:

    • Your Store URL (where you’ve installed our plugin)
    • View level access of your analytics account at analytics2(at)tatvic(dot)com

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 7 years, 9 months ago by Conversios.
    Thread Starter amos000

    (@amos000)

    Hi,

    Our store url is : https://www.jcstore.es/, and access granted.

    Thank you for helping us.

    • This reply was modified 7 years, 9 months ago by amos000.
    Plugin Author Conversios

    (@tatvic)

    Hi,

    We did a quick look of your store as well as your analytics account but didn’t found any specific pattern for this.

    Can you let us know the exact date when you have activated our plugin?

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter amos000

    (@amos000)

    I′ve tried to look for the date, and I think it was May 18th. I′ve looked for a pattern, and couldn’t find it either.

    Thanks.

    Plugin Author Conversios

    (@tatvic)

    Hi,

    We are unable to open your store. It shows some privacy error (screenshot).

    Kindly Help us in this!

    Thanks & Regards!

    Thread Starter amos000

    (@amos000)

    Hi,

    We have some issues with our hosting, we are migrating to a new one today, I hope tomorrow we will be all set.

    Regards.

    Thread Starter amos000

    (@amos000)

    Hi,

    We have solved all our hosting issues. You can check now.

    Thank you.

    Best Regards,

    Andrian

    Plugin Author Conversios

    (@tatvic)

    Hi Andrian,

    Thank you for the confirmation!

    We request you to contact us on analytics2(at)tatvic(dot)com so we can assist you further regarding your query.

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 7 years, 9 months ago by Conversios.
    Thread Starter amos000

    (@amos000)

    Sent you an email.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
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