Billing address

Yep

Hi, are you still experiencing a problem? There’s a “Yep” reply, so not sure what that means.

Yes I am having troubles still. Sorry about the “yep”.

It still generates the billing address when unchecked. Just happened a few weeks ago. I think with the new woocommerce. I am in australia. I have a hunch that peoples paypal billing address is Either VIC when it should say victoria or vise versa. But if it did not require the billing address I don’t think it would do that.

Thanks

Hi There,

We’ll need to take a look in your site to lend a hand with this.
You can open a ticket by going to https://www.WooCommerce.com, then click on Support > Helpdesk > Create a ticket > Free plugins..

Thanks.

Hello,
I’ve had the same issue since updating this plugin. It used to work great, but with recent updates around the time of WooCommerce 3.0 release, it has started to have many issues validating addresses with PayPal. It never used to do that.

STEPS TO REPRODUCE:

1. Create a “virtual” product in WooCommerce backend.
2. Go to website as new guest and add the virtual product to cart and proceed to checkout (Not the Checkout with Paypal button, but the default WooCom checkout button).
3. Leave customer address info empty (because virtual product does not require address)
4. Select PayPal Express Checkout and attempt to continue to Paypal payment.

When following those steps, I get this error as a WooCommerce alert message:

“PayPal error (10727): The street address in your shipping address is not valid. Please double-check your shipping address and try again. PayPal error (10728): The city in your shipping address is not valid. Please double-check your shipping address and try again. PayPal error (10729): The state in your shipping address is not valid. Please double-check your shipping address and try again. PayPal error (10730): The ZIP code or postal code in your shipping address is not valid. Please double-check your shipping address and try again.”

The address fields on the checkout are not required.
This was never an issue until recent updates. I believe after 1.2 is when it started having this issue.

I have the same problem with billing phone number. I see in the plug-in documentation that this option to require billing phone number has been added in version 1.4.0.

In my case, the option is unchecked and my customers get an error “Billing phone number is a required field” although a) they have a billing phone number filled in and b) the option is not checked.

We have a double faulty condition here.