Simply not working

Well, yes, the plugin works fine. It is very hard to know why it won’t work for you, but the most common error is that the file permissions for the files you are attempting to replace are wrong.

Would there not be any error reported in that case?

It’s not working for me either. Were you able to get it to work for you?

How does one check file permissions?

I was not able to get it to work

That’s disappointing. Upon review of the support forums, it looks like others are having the same problem. It seems like a really good app, when it works. I still don’t understand why this functionality isn’t built into WordPress though.

Had the same problem and fixed it by changing the filename of the new file. I just added a “1” to the name, uploaded it and it worked!

Doesn’t/hasn’t worked for me either. Tried everything. Shouldn’t have to alter the file name to get it to work properly either.

Weird thing is that when I replace an image and update, it shows the correct dimensions and file size in the media details, but the actual image is still showing the older one. For instance, I have a 500x500px image that’s 10kb. I try to replace it with a 20x20px file that is 1kb. The smaller file won’t load or show, even after clearing all cache and rebooting and shows the larger image but under the file settings it is registering it as the smaller version….weird.

This sounds more like a caching issue with your browser. Please empty the cache to make sure you don’t see old versions of the file.

Might not be browser cache but a server-side cache you might not know you have:

If the Jetpack plugin is active, check to make sure this setting is OFF:

Jetpack > Settings > Writing > Media > Speed up images and photos

I was having this problem, and turning off that setting solved it.

I was having the same issue as many on this forum but found a resolution that someone might find helpful.

We had recently transferred our website to WPEngine and after we did the plugin seemed to stop working.

After playing around with this for some time I noticed that if I uploaded a new PDF through the Media Library and DID NOT look at the File URL when I would go to replace that PDF and then look at the File URL it would be correct. However, if I did look at the File URL before replacing the PDF it would not update with the new PDF. That’s how I discovered it was a caching issue. However I was clearing browser cache, purging the cache through the WPEngine Dashboard, looking at the page in other browsers, using incognito mode, and it still wasn’t showing the correct PDF when previously looking at the File URL. I then looked at the URL on another device, one that had never been to that URL before and boom, the PDF shown was the correct one.

I found out that when we updated our DNS records when moving to WPEngine we used CloudFlare which has it’s own caching service. I purged the CloudFlare cache and that did it. Multiple levels of caching was the culprit. I disabled the caching on CloudFlare so I can hopefully avoid situations like this in the future.

• This reply was modified 7 years, 2 months ago by statue.
• This reply was modified 7 years, 2 months ago by statue.