Installer – Error 500

  • Resolved superbreakfastfan69

    (@superbreakfastfan69)


    7 years, 9 months ago

    Hello,
    I have backed up my site, downloaded both provided files, and uploaded them to my new host via FTP, however whenever I go to https://mydomain.com/installer.php I get a lovely message that says:

    Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

    Any suggestions… also to throw a HUGE curveball I am hosting using virtualmin & webmin on a FRESH virtual server. Any and all help makes you awesome!

Viewing 3 replies - 1 through 3 (of 3 total)

  • I would check the PHP or Apache error log to see if they have any clues. Can you browse to a simple test.php file in the same directory?

    Thread Starter superbreakfastfan69

    (@superbreakfastfan69)

    Hi, thanks for replying so quickly!
    If I put a simple php or html file I can view it fine. It’s just when I toss installer.php that in there that it is like “what the frick?” and gives me an error 500. Anyways I will go check Apache error log for clues and post back. ??

    You may also check with your host for mod_security rules for example the following rule on Siteground hosting will lift a server security rule for the installer to properly:

    <IfModule mod_security.c> SecFilterRemove 001838 </IfModule>

    Some hosts block certain PHP functionality and if they see it they just die and return a 500. Best to double check with your host if you can…

Viewing 3 replies - 1 through 3 (of 3 total)
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