Order pending

  • Sometimes even if a client has completed the payment process successful, the order doesn’t switch from Pending to Processing.
    We know the payment is ok because we received a confirm from the bank system.

    06-07-2017 @ 21:10:14 – ORDER COMPLETED: The order mystore39119 was placed successfully.
    06-09-2017 @ 03:51:55 – [process_payment]: Processing payment for order n. 39124
    06-09-2017 @ 03:51:55 – [get_params]: SHA1 before: […]
    06-09-2017 @ 03:51:55 – [get_params]: SHA1 after: […]
    06-09-2017 @ 08:43:01 – [process_payment]: Processing payment for order n. 39126

    Can you help me?
    Thanks
    Regards
    Federica

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