• Resolved GeoStil

    (@geostil)


    Hi,

    I’ve 5 websites and the plugin isn’t working on 2 of them and i don’t know why.

    I got this message : “unable to export, out of disk space”

    I checked my disk space and i’ve again 250Go free space (the export size file is 2Go). On one of my website the export size file is 1.8Go and it’s working.
    I also tried to exclue media files, still not working.

    We want to buy this plugin, but we need to know why is not working before.

    Can you please help me ?

    Plugin version : 6.5
    Wordpress version : 4.7

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Yani

    (@yaniiliev)

    @geostil
    What is your hosting provider and plan that you are using?
    Try to uninstall and reinstall the plugin – do you get any warnings about creating storage folder?

    Thread Starter GeoStil

    (@geostil)

    My host provider is ovh.

    I already install and uninstall the plugin and i still get the same error.
    No i’ve no warning about creating storage folder.

    Plugin Author Yani

    (@yaniiliev)

    @geostil
    We haven’t had this issue on OVH – we have a testing hosting account with them and I’ve attempted to import a 6GB archive (no issues there).
    Could you email me at support at servmask.com and we can try a few different versions to see if they can remedy this issue?
    Thanks!

    Alright! Enough killing the developer. The issue was really related to my hosting. especially cPanel. It is all about the PHP settings.

    If you have full access to cPanel:

    cPanel > SOFTWARE > Select PHP Version > Switch to PHP Options.

    Select PHP version 5.3

    Then change the followings to the values bellow:

    2- For “memory_limit” enter “512M”

    3- For “max_execution_time” enter “600”

    4- For “post_max_size” enter “256M”

    5- For “upload_max_filesize” enter “128M”

    If you don’t have access, then ask your hosting provider to this for you. Of course they will not set things this high on shared hostings, but negotiate to get them as high as possible.

    If you cannot do this, then forget about using this plugin or even the famous Duplicator plugin.

    Don’t forget that now most php ini tricks don’t work as the hosting service providers have developed methods to void them.

    After doing this download a plugin on WordPress to see the resources and see if the values are changed.

    This should take care of your problem on 99% of cases. If it doesn’t your hosting provider is giving you too small amount of server’s CPU. The only solution would be changing to a better provider. BTW, don’t think that GoDaddy is a good one. They limit you the most. iPage was good but now they are limiting too much as well.

Viewing 4 replies - 1 through 4 (of 4 total)
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