incompatibility with Ultimate Member

  • Resolved guiberlin

    (@guiberlin)


    7 years, 5 months ago

    Hi there,

    first of all thank you very much for that great plugin!

    I am facing an incompatibility with the plugin Ultimate Member (https://en-gb.www.ads-software.com/plugins/ultimate-member/).

    Basically if Ultimate member is activated, I am redirected to the home page (don’t see the success message) and the ticket isn’t created in Zendesk.

    Ultimate member deactivate, everything is working well.

    I know it is tricky and I may have to look with the Ultimate Member support but maybe you have an idea or past experience about it?

    Thank you very much in advance.

    Greetings from Berlin,

    Guillaume

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author pipdig

    (@pipdig)

    Hi @guiberlin, apologies for the delay. I needed some time in order to install Ultimate Member and test this.

    Interestingly, I can’t seem to replicate this issue. I have installed both plugins and set the redirection to the homepage. The ticket is created and the redirection works.

    Have you been able to find any further information about what could cause this in Ultimate Member? Maybe there are some specific settings I need to set for this plugin.

    Thanks,

    Phil

    Thread Starter guiberlin

    (@guiberlin)

    Dear @pipdig ,

    thank you very much for your answer and for taking the time to test Ultimate Member!!!

    You were right, it was a setting in UM. It took me some time to figure it out.

    I noticed that after clicking on submit on the form I could shortly see in the browser the the data are transiting by \wp-admin\

    That was the problem.

    In Ultimate Member, there is the option “Can access wp-admin? “. It was set on “no” . That was blocking the Zendesk message.

    I need to figure out if I can live with that option activated or not ??

    The alternative is probably the Json way with the Zendesk API but it’s of course another story…

    Thank you very much again for the time invested in that great plugin!

    Have a nice day,

    Guillaume

    anonymized-11892634

    (@anonymized-11892634)

    Hi @guiberlin,

    Ah that makes sense! Thank you for the further information. I will check if we are able to work around that restriction, since this will probably be a common problem. Please allow us a few days and we’ll get back to you with an update ??

    Thanks,

    Phil
    (pipdig)

    • This reply was modified 7 years, 4 months ago by anonymized-11892634.
    Plugin Author pipdig

    (@pipdig)

    Hi @guiberlin, if you install this version it should fix that issue for you. Please let me know if that works and I will push that update live ??

    Thread Starter guiberlin

    (@guiberlin)

    Hi @pipdig

    Yes it does work!

    What an amazing support you are giving me here… THANK YOU!!!

    ??

    Gui

Viewing 5 replies - 1 through 5 (of 5 total)
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