Same shipping address for several customers

  • Hello.
    I had several orders from people from the same country (lets say France).
    They had different shipping addresses and their orders were in “processing” status. After the night, those shipping addresses changed to same address from one of the customers.
    This happened few more times and with other countries – they (several other customers) were all having address of one customer from that country.
    It happened automatically during the night when no one was using the dashboard.

    
### WordPress Environment ###

WC Version: 3.0.9
Log Directory Writable: ?
WP Version: 4.8
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Language: en_GB

### Server Environment ###

Server Info: Apache/2.4.18 (Ubuntu)
PHP Version: 7.0.15-0ubuntu0.16.04.4
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cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
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### Database ###

WC Database Version: 3.0.9
WC Database Prefix: wp_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
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### Security ###

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API Enabled: ?
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Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-search (exclude-from-search)
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rated-3 (rated-3)
rated-3 (rated-3-2)
rated-4 (rated-4)
rated-5 (rated-5)

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Shop base: #27 - /webshop/
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My account: #30 - /my-account/

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Viewing 1 replies (of 1 total)

  • Hi,
    First of all, I’d update your Woocommerce version to the newest one.

    To make sure that your users don’t make any change, please disable links to edit their account for a while with the following snippet that you can add to functions.php: 

    // Remove "Edit" links from My Account > Addresses
function sv_remove_edit_account_links() {
    wc_enqueue_js( "
        jQuery(document).ready(function() {
            jQuery( 'a.edit' ).remove();
        });
    " );
}
add_action( 'woocommerce_after_my_account', 'sv_remove_edit_account_links' );

    Please also make sure that there’s no external process, API, an integration that may affect your database as it seems not to be a usual WooCommerce behavior.

    And also make sure that all the other plugins are not affecting such an odd issue.

    I hope that it will help.

    M

Viewing 1 replies (of 1 total)
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