Downloaded plugin installs but won’t activate

Hi there,
Can you maybe provide a screen shot of the error?
Thanks,
Chris

Hi Chris.

I couldn’t see a way to attach an image to this reply, so I replied directly to the email I got. I hope that’s right. If not, please advise as to how to get a screen shot to you.

Mike D.

Here is the actual copied and pasted text of the error…

Parse error: syntax error, unexpected ‘[‘ in /srv/www/patriciafdesigns.defrancentral.com/public_html/wp-content/plugins/singleplatform/singleplatform.php on line 387

Hello,
That is odd.
Could you tell me what version of WordPress and PHP you’re using?

Thanks,
Chris

PS – I/we haven’t seen this issue with any versions of WordPress we’ve tested – it’s the array initialization here:
https://plugins.trac.www.ads-software.com/browser/singleplatform/trunk/singleplatform.php#L387

• This reply was modified 7 years, 7 months ago by crussellwalker.

Sure.

I am using WordPress 4.8.

How can I identify my PHP version?

Sorry. Just found out.

WordPress version 4.8

PHP Version 5.3.3

Was the version information helpful?

I am really hoping to install this plugin.

Thank you.
Mike D.

Sorry to be a pest, but do you have any information or advice for me on this problem?

Thank you.

Mike D.

Ah yes, sorry!
I actually no longer work at SinglePlatform so I’ve been juggling work with responding.
FYI – As far as I know the other two contributors to the code base are still ‘SP’ employees.

So that’s the most up to date WordPress but as I suspected it’s an older version of PHP (5.3 was released in 2009)

Version	Release date	Supported until
5.3	30 June 2009	14 August 2014

It’s honestly hard to say what’s causing the issue without looking through and debugging your code base.

Very odd because it’s complaining about very basic syntax.

I assume you see this when trying to access the admin page and/or portal?
Maybe the best thing to do is to (locally if possible) test if this happens with other plugins either disabled or uninstalled.
Often in WordPress there can be buggy interactions between different plugins.

Hopefully you can get this figured out.
(Oh also if possible you could try and replicate this error locally with an upgraded version of PHP.)

-Chris

Hi Chris. Thank you so much for your response. So sorry to bug you about responsibilities that are no longer yours. I sincerely appreciate your help.

I am getting this error right after I install the plug-in when I attempt to activate it. It will not activate because of this error. As a result, I have never seen it in action. I am not having this problem with any other plugins I use.

I will contact my system admin and try to see if I can get my version of PHP upgraded before I try again.

Once again, thank you for your help so far. Is there a way I can actually contact the other two contributors to the code?

Thank you,
Mike D.

I do wonder if it’d be helpful to you to review this other support thread:
https://www.ads-software.com/support/topic/multiple-menus-and-locations-differing-menus/

In lieu of getting the plugin working you may be able to just add the iFrame “widget” yourself without using this plugin at all.

If I’m correct that this is one of your location’s IDs “biggies-23” then this page should be helpful:
https://my2.singleplatform.com/locations/biggies-23/add_menu_to_website_basic

The WordPress plugin is really just a convenience wrapper around that functionality.

-Chris

As far as contacting them I’m unsure.
Hopefully they will subscribe to the support section of the plugin as well for future questions.

Here’s a general contact form for “SP” you may want to try:
https://support.singleplatform.com/customer/portal/emails/new

-Chris