Multiple Currencies

  • Resolved simonemmins

    (@simonemmins)


    7 years, 7 months ago

    Hi there,

    We’ve run in to a problem with WorldPay and they are saying the issue lies with the plugin. Currently the site cannot accept payment from currencies other than Pounds Sterling, while WorldPay are saying the merchant account is setup to take any currency. They have advised us to go to you as we can’t find anything in our settings that would block the payment.

    What details would you need from us to help fix this? The website in question is https://www.couturefabrics.com/

    Thanks,
    Simon

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author mdsilviu

    (@mdsilviu)

    I’m not sure whgat you want to do but if you read the documentation again you will see there is an option in the plugin area where you check if you want to allow the customer to be able to choose the currency he is paying with in worldpay. Check the “payment page hide currency”

    Thread Starter simonemmins

    (@simonemmins)

    Hi there,

    Thanks for the super fast response, it’s really appreciated.

    The issue we are having is that a customer in Switzerland and a customer in Germany have both tried ordering and paying in foreign currency, both of which had the transaction refused. WorldPay say the payment request is not being passed to them and I can’t see any errors in the WooCommerce logs. We’ve gone round the WorldPay support process and they have confirmed the account is set up to accept multiple currencies. Given our WooCommerce settings also allow other currencies they suggested the error was with the plugin.

    I’ve currently got the Payment Page Hide Currency box checked, and I can confirm payments made in Pounds Sterling work fine.

    Thanks again,
    Simon

    Plugin Author mdsilviu

    (@mdsilviu)

    I’m not sure what you are saying but if they get to the worldpay page and can see it and they can choose the currency and add their info there this means it doesn’t have anything to do with the plugin, because what happens on worldpay it’s not in my control and if they can see the payment pages when they get redirected means everything it’s fine from the plugin side. I’m not really sure what is the problem and also i can’t investigate right now and try to reproduce your steps. When i’ll have time i’ll take a look into this.

    • This reply was modified 7 years, 7 months ago by mdsilviu.
    Thread Starter simonemmins

    (@simonemmins)

    I guess the simplest way to put this is the customer can’t choose their currency. It doesn’t matter whether the box is ticked or not, it always stays as ￡.

    Thread Starter simonemmins

    (@simonemmins)

    Hi there,

    Just wanted to check in with you to see if you had had a chance to look at this?

    Thanks,
    Simon

    Plugin Author mdsilviu

    (@mdsilviu)

    Works fine, after you choose a currency from the dropdown you need to press the arrow next to it so worldpay will update, that’s how worldpay works and i have nothing to do with it. I was thinking maybe there is a css problem and the currency dropdown doesn’t work because of that but there isn’t any in chrome or firefox.
    Currency test image

    • This reply was modified 7 years, 7 months ago by mdsilviu.
    • This reply was modified 7 years, 7 months ago by mdsilviu.
    • This reply was modified 7 years, 7 months ago by mdsilviu.
    • This reply was modified 7 years, 7 months ago by mdsilviu.
Viewing 6 replies - 1 through 6 (of 6 total)
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