Automatically charged awaiting process

  • [Update]: After posting this review, I have received positive response.

    [Original Review] : It is very unfortunate that I have no option but to seek your response like this. I have been trying to follow up with WooCommerce via ticket but it seems they just do not care. I was charged $366 by WooThemes, please cancel and refund the amount as I do not want to use any your plugins, I have not downloaded them, the transaction was done automatically via linked account at WooThemes, my bad that I left my credit card details in the account.

    Ticket id : 604383

    There should be some urgency in matter of payments, especially when you’re charging clients “automatically”. I have not received a single response in last 24 hours. Please resolve at the earliest.

    • This topic was modified 7 years, 4 months ago by VibeThemes.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Zandy Ring

    (@zandyring)

    Automattic Happiness Engineer

    Hi there,

    Sorry that we did not meet your expectations here! I have replied to your ticket, so please let me know there if there’s anything more we can help you with.

    Thread Starter VibeThemes

    (@vibethemes)

    Thanks, I have updated the review.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Automatically charged awaiting process’ is closed to new replies.