Backup hangs at database export

  • Resolved kahoferj

    (@kahoferj)


    7 years, 7 months ago

    Hi,
    Since upgrading my website to WordPress 4.8, I’ve been unable to run a full backup. The backup hangs at the WordPress export to XML file (see below).
    Any ideas?
    Thanks.

    [INFO] BackWPup 3.4.1; A project of Inpsyde GmbH
[INFO] WordPress 4.8 on https://..........
[INFO] Log Level: Normal
[INFO] BackWPup job: Full backup
[INFO] Logfile is: backwpup_log_951b73_2017-07-25_07-48-01.html
[INFO] Backup file is: backwpup_951b7301_2017-07-25_07-48-01.zip
[25-Jul-2017 07:48:01] 1. Try to backup database …
[25-Jul-2017 07:48:01] Connected to database xxxxxx999_ on localhost
[25-Jul-2017 07:48:01] Added database dump "backwpup_951b7301_xxxxxx.sql" with 3.78 MB to backup file list
[25-Jul-2017 07:48:01] Database backup done!
[25-Jul-2017 07:48:01] 1. Trying to make a list of folders to back up …
[25-Jul-2017 07:48:03] Added "wp-config.php" to backup file list
[25-Jul-2017 07:48:03] 778 folders to backup.
[25-Jul-2017 07:48:03] 1. Trying to create a WordPress export to XML file …
[25-Jul-2017 07:53:07] WARNING: Job restarts due to inactivity for more than 5 minutes.
[25-Jul-2017 07:53:07] 1. Trying to create a WordPress export to XML file …
    • This topic was modified 7 years, 7 months ago by kahoferj.
    • This topic was modified 7 years, 7 months ago by kahoferj.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @kahoferj,
    Please try to set Maximum Execution time:
    BackWPup > Settings > Jobs, try to set Maximum Script Execution Time setting to about 25 seconds.
    Hope that helps you :),
    Cuong

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @kahoferj,
    Just want to know that did my config helps you?

    Thread Starter kahoferj

    (@kahoferj)

    Hi duongcuong96,
    Thank you so much for your advice.
    Unfortunately, your suggestion didn’t work and my backup is still hanging. I’ve experimented with different values for Maximum Script Execution Time but no luck so far.
    For now, I have omitted the XML Export from my backup.
    Thank you again for your help.
    Juliet

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @kahoferj,
    So after omitted the XML Export you can now run without any error?

    Thread Starter kahoferj

    (@kahoferj)

    Yes, it is just the XML Export that causes the problem.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @kahoferj,
    We see that other people had fixed this issue after upgrade to new WP version 4.8.1 ( Because we use WordPress’s XML export functions to export XML file ).
    Please upgrade to new WP version and try again, after that, please tell us if your problem get fixed ??
    Have a nice day and thank for using BackWPUp ??

    Thread Starter kahoferj

    (@kahoferj)

    Hi,
    I’ve upgraded to WordPress 4.8.1. Unfortunately, the XML export still hangs.
    Thanks.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @kahoferj,
    So could you please modify this line to see if it work:
    In backwpup/inc/class-jobtype-wpexp.php, line 411, you’ll see this:

    $success = $dom->loadXML( file_get_contents( $job_object->steps_data[ $job_object->step_working ]['wpexportfile'] ) );

    please modify to this:

    $success = $dom->loadXML( file_get_contents( $job_object->steps_data[ $job_object->step_working ]['wpexportfile'] ), LIBXML_PARSEHUGE );

    Hope that help you ??

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @kahoferj,
    since this has not been responded to in a while, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ??

Viewing 9 replies - 1 through 9 (of 9 total)
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