Exclude Administrator from tracking

  • Resolved Bob Ritz

    (@bob-ritz)


    7 years, 4 months ago

    Hello, I love your great plugin!
    In the plugin settings I excluded correctly administrator and author but it seems analytics still continue to track my visits.
    Could you please help me to solve that?
    https://www.robertorizzoart.net

    Thank you in advance,

    Bob

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    That’s rather strange, let’s see if we can get it figured out.

    The tracking exclusions will only work for logged in users. If you logout, user a private window, or another device, it will still track you.

    However if that’s not the cause if the issue, try removing these roles, saving, re-adding them, and saving. Just to be sure the settings are saved correctly.

    If that doesn’t help let us know, we may want to inspect this in more detail.

    Regards.

    Thread Starter Bob Ritz

    (@bob-ritz)

    Hello, thank you very much for your quick reply!
    I tried everything, and I’m always logged in, but Analytics still track me.
    Settings are saved correctly.
    Can you please help me to solve this issue?
    Do you need my credentials?

    Thank you,

    Bob

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello Bob,

    Sorry for the late reply. For further assistance on this you can open a ticket on our premium support channel here: https://fatcatapps.com/support/

    You can just send it as a pre-sales question.

    Let us know if you have any other questions.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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