Empty Weight Based Shipping Tab

Hi Aneta,

Probably so.

Please try the following:
1. Use another browser (e.g. if you are using Firefox switch to Chrome, etc). If that helps please let me know which browser and version you were using originally. OS name and version would also be helpful.
2. Deactivate all other plugins. If that helps try activating them one by one to find which one is causing the issue. Please let me know name and version of the plugin.

With that info we can further to investigate and solve the issue.

Dear Dan,
Today I simply reloaded everything and the interface of the weight shipping tab appeared!
I guess it was some caching issues!
Thank you for your time!
Aneta

Glad it’s working for you now.

Hello Dan,

I have tried this:

Uninstall the plugin (you won’t loose your settings)
— Install the latest version in 4.x branch.
— Update it to the latest version via WordPress dashboard.

it still did not show up the blue button or the rules:
https://prnt.sc/gbmjww

Please let me know how to fix this, thanks,

Yuki

Hello Yuki,

Please try the following:
1. Use another browser (e.g. if you are using Firefox switch to Chrome, etc). If that helps please let me know which browser and version you were using originally. OS name and version would also be helpful.
2. Deactivate all other plugins. If that helps try activating them one by one to find which one is causing the issue. Please let me know name and version of the plugin.

Hi Dan,

I found the culprit : Yoast SEO Versie: 5.3.2 | Door Team Yoast |

What should I do now? Please let me know…. Yoast is a very useful plugin though.

Waiting for your reply, thanks!

Yuki

Hi Yuki,

Thank you for the update.

The latest plugin version — 5.1.2 — aims to fix the issue with the Yoast SEO plugin. Did you try it?

Hi Dan,

Your plugin has the version: 5.1.2 and the Yoast SEO version is : 5.3.2.

Let me know what to do, if you need my login credential, will be fine to give it to you.

thanks so much!

Yuki

Thank you for the credentials.

I checked the issue in your dashboard with the latest Chrome, Firefox and Edge and it worked fine for me every time.

Could you try clearing browser cache? By the way, what browser and OS versions are you using?

If resetting cache doesn’t help, please make a screenshot of your browser console on the plugin settings page. To see the console press F12 or find Dev Tools in browser menu.

• This reply was modified 7 years, 3 months ago by Dan.

Hi Dan,

I am using mac os 10.6 with the chrome for that mac os. I went to a latest mac to check my wordpress dashboard and your plugin is working fine!!!

so old browser will not work with your plugin, now I got it.

thank you so much for your help!!

Yuki

Glad to help!

@dangoodman I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.