Screen greyed out when Backup clicked

  • Resolved colemancreek

    (@colemancreek)


    7 years, 6 months ago

    I use this plugin on several sites and it only does this on one site.

    When I click on the green Backup button in order to do a manual backup, the popup appears with options, but the entire screen (other than wordpress menu on left) is greyed out and I cannot select anything. I have to refresh the screen or select from wordpress menu to get out.

    It does the same thing when I click on Migrate and Import as well.

    I have the paid Silver version of the plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author JetBackup

    (@backupguard)

    @colemancreek, this could be due to conflicts with other plugins. Could you please try to disable all your plugins and re-enable them one by one to see which one causes the issue?

    Please check the mentioned out and keep me posted about your progress. If you won’t be able to figure this out, please open a P2P support ticket here: https://backup-guard.com/products/backup-wordpress/support-p2p.

    Regards,
    Lisa Breen

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I have the paid Silver version of the plugin.

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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