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Hi @maxrosati,

If you want to use Gravatars you have to enable “Use Gravatars” in Ultimate member -> Settings -> Users.

If it doesn’t help, please try to do a conflict test and see if some plugin or theme causing this issue.
Here is the doc on how to do a conflict test if you are not sure.
How to do a theme/plugin conflict test.

Regards.

Thank you… solved