Plugin causes error on site

  • Resolved norfolkandway

    (@norfolkandway)


    7 years, 2 months ago

    HI
    I have been using the BP WCVendors plugin and came across a problem
    When activated the plugin the ‘manage products’ etc tabs are missing in vendor dashboard – https://nimb.ws/ec2max
    When disabled the plugin the tabs are visible – https://nimb.ws/4WLna6

    I was thinking about buying the plugin but will not until this issue is fixed
    Or is it a setting I have missed?

    Are you able to help in fixing the issue please
    Thank you
    iain

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Sven Lehnert

    (@svenl77)

    Hi @norfolkandway

    Yes this is correct. You need the pro version of BP WC Vendors if you use the WC Vendors Pro version. The free version only works with the free version of WC Vendors and does not integrate any pro tabs or functionality.

    I hope this answer helps you. Please let me know at support @ themekraft . com if you have any question left. I like to help.

    Cheers,
    Sven

    Thread Starter norfolkandway

    (@norfolkandway)

    Hi
    Thank you for yor prompt reply
    Looking into buying it now – Do I need the Starter or Pro in order to show the tabs?
    Cannot understand from your site what the differences are between the subscriptions except for level of support
    Site states ‘All Pro Tabs Supported’ but nowhere does it show what these pro tabs are

    Do you have a demo vendor site for me to look at please? Or a money back guaruntee should I not be happy with the plugin?
    Regards
    Iain

    Thread Starter norfolkandway

    (@norfolkandway)

    Aha, Now see – Try it out risk-free, with a 14 Days Money Back Guarantee!
    I will go ahead and buy plugin
    Thank you

    Plugin Author Sven Lehnert

    (@svenl77)

    Hi @norfolkandway

    you need the professional version and yes this is correct. We have a 14 Days Money Back Guarantee!

    We will remove the free plan. it just creates confusion. It was for sponsoring of the free www.ads-software.com version..

    Thanks for your feedback. Please let me know if you need any further assistance.

    Best is write to support @ themekraft . com

    Cheers,
    Sven

    Thread Starter norfolkandway

    (@norfolkandway)

    HI
    Greetings

    Just purchased plugin and received the receipt email but not the email containing the plugin’s download link, license key, and installation instructions.

    Can you please advise as I have now also clicked the resend button 3 times and received no further emails

    I have now sent a message via your site contact form and ub reply to the receipt email – Still no plugin though!

    Regards

    Iain

    Plugin Author Sven Lehnert

    (@svenl77)

    Hi @norfolkandway,

    I’m sorry for your trouble. Please contact support @ themekraft . com and I will help you. If you need to recover your license key or download the plugin zip please use this link: https://dashboard.freemius.com/license-recovery/416/bp-wc-vendors/
    Please let me know if you need any further assistance. I like to help.

    Cheers,
    Sven

    Thread Starter norfolkandway

    (@norfolkandway)

    I have now tried using the link in your last reply, but still nothing received – I am using the correct email as it shows my ‘Ciustomer email’ in the ‘THANKS FOR BEING OUR AWESOME CUSTOMER!’email from you.
    I have also emailed you, (With all the license details from my emailed receipt)
    sent a message to you from your website contact form and still nothing
    PLease help – I have paid for plugin, received receipt but still no plugin

    Thread Starter norfolkandway

    (@norfolkandway)

    HI
    At last email now received with download link and license code
    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
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