“Error while submitting form”

This is strange. There was an issue with submission of the form in one of the previous version of the plugin but it was resolved: https://www.ads-software.com/support/topic/review-not-appearing-on-product-page/.

Do you mind telling me public URL of the product you tried to review?

https://www.saroyancymbals.com/store/?product_cat=all-zils

Going directly to any of our products and reviewing them works fine. Trying to submit from the cusrev page produces the error:

https://www.cusrev.com/forms/e9c2e266-9069-40c2-94e4-cd70e652f400.html

Thanks for providing the additional information!

Can you please go to WordPress Settings -> Permalinks and tell me what option do you have in Common Settings?

Even better if you can make a screenshot showing your current settings on that screen, upload it somewhere (e.g., Dropbox) and share the public URL of the screenshot.

:Permalink settings

https://www.saroyancymbals.com/store/wp-content/uploads/2017/09/Screen-Shot-2017-09-23-at-7.13.10-PM.png

https://www.saroyancymbals.com/store/wp-content/uploads/2017/09/Screen-Shot-2017-09-23-at-7.10.17-PM.png

Thanks,
Virginia

Thanks for providing the additional information. The problem is that your blog doesn’t have pretty permalinks enabled.

I’ve just released version 3.5 of the plugin. It should work with any configuration of permalinks (including yours). Please install the new version and send a new review reminder email to test the review forms.

The old forms generated by the previous versions of the plugin will not work even after the update. So, you need to send a new review reminder email (either for one of the existing orders or for a new order). You can easily do it by using the function for manual sending of review reminders.

Thank you Ivole ! Looks like it’s working great. I really appreciate the update and I like the fact that I can go back in time, before I installed the plug-in and send emails for previous purchases.

Virginia

Same thing here, created an order and received the mail acting as a normal customer. I hit the “submit” button and then I get a message saying “Error while submitting form”.

@antotonydc, it looks like REST API is disabled on your WordPress website. You should enable it to let the plugin receive customer reviews.

I hope it helps.

I am sorry the plugin was disabled, please check again. I have also sent an email to support.

WordPress REST API is still disabled. The server hosting reviews forms cannot send them back to your website because your website rejects REST API calls.