• Resolved alejoblue

    (@alejoblue)


    I have moved my site to the new hosting but a blank page it is displayed.

    This is what i have done:
    -increase the memory limit to (tried 64M, 128M, 256M)
    -Rename and deleted the current theme
    -rename the plugins folder
    -Deactivate each plugin
    -I have deleted the htaccess file
    Make sure the database is connected and change the option_value to https://pixlrestaurants.com/mamasushi/ on wp-options table.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator t-p

    (@t-p)

    Is this the guide you followed?
    https://codex.www.ads-software.com/Moving_WordPress

    If not, try reviewing it.

    Thread Starter alejoblue

    (@alejoblue)

    i did not try that one. I will try and let u know i just need to finish something

    Thread Starter alejoblue

    (@alejoblue)

    nothing! it does not work! these steps are the same i follow previously.

    Any idea of what it may be? any idea ill appreciate it

    Moderator t-p

    (@t-p)

    Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.

    Thread Starter alejoblue

    (@alejoblue)

    I have found this errors
    [Wed Sep 27 14:28:09.337024 2017] [autoindex:error] [pid 4022:tid 139858116798208] [client 83.7.12.20:58682] AH01276: Cannot serve directory /home/pixlgraphxrest/public_html/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,index.shtml,default.htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html,welcome.html) found, and server-generated directory index forbidden by Options directive

    Moderator t-p

    (@t-p)

    Have you discussed this error with your hosting provider?

    If not, I would

    It seems that your cPanel hosting is telling you that you are not using a valid index file for your site. Please make sure one of two things are done.

    First. Make sure your site is in the correct directory. If it’s the Primary on cPanel that directory is /home/pixlgraphxrest/public_html/ make sure it’s in public_html

    Second. Make sure that in /public_html you have the index.php, or some other valid index file.

    Hierarchy below.

    If you have more than one default file in a directory, the server decides which one takes priority, and then displays that file. Understanding the order the files are served is key to making sure the correct page displays on your website.

    index.html.var
    index.htm
    index.html
    index.shtml
    index.xhtml
    index.wml
    index.perl
    index.pl
    index.plx
    index.ppl
    index.cgi
    index.js
    index.jp
    index.php4
    index.php3
    index.php
    index.phtml
    default.htm
    default.html
    home.htm
    index.php5
    Default.html
    Default.htm
    home.html

    Note: cPanel hosting file structure is case sensitive because it uses Linux.

    Finally, and this is a shot in the dark. You’re php version on your new hosting may be too high. Check to make sure what your old hosting php version was and set the new to a close iteration.

    Thread Starter alejoblue

    (@alejoblue)

    @drakavon , thank you for your answer. It turned out to be something really easier than that.

    I just had to deactivate the plugins in the dev site and then migrate the whole site to the new hosting.

    Normally what we do (and it always works) is that we move the entire site with everything activated andd that’s it. But for some reason althought i had changed the plugins folders name to deactivate them these solutions did not work.

    So, hope it helps anybody.

    • This reply was modified 7 years, 2 months ago by alejoblue.
Viewing 8 replies - 1 through 8 (of 8 total)
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