Scroll To Top Button Missing

  • Resolved eagleeye21

    (@eagleeye21)


    7 years, 1 month ago

    At some point recently, I noticed that the scroll up button that I had set previously was no longer there on the page. I tried disabling and re-enabling it, but I cannot get it to show up anymore. I’m not sure what other information would be helpful here: I’m on the latest version of WP/OceanWP/plugins.

    Thank you!

Viewing 15 replies - 1 through 15 (of 21 total)
  • Theme Author oceanwp

    (@oceanwp)

    Hello, the scroll up button has completely disappeared or just the icon?

    Thread Starter eagleeye21

    (@eagleeye21)

    The button and icon have both disappeared.

    Theme Author oceanwp

    (@oceanwp)

    Hi, okay, it seems that you have a JS issue that will cause your two problems (mobile menu), disable all your plugins elementor included and see if it solve the issue, if so, re-enable each plugins one by one to find out witch one cause this.

    Thread Starter eagleeye21

    (@eagleeye21)

    Thanks for your response. I have found the culprit: Ocean Extra plugin. When all other plugins are activated except Ocean Extra, the menu works and the scroll up button is back.

    Theme Author oceanwp

    (@oceanwp)

    Okay, can you show me your site url with Ocean Extra enabled?

    Thread Starter eagleeye21

    (@eagleeye21)

    Sure, here is the site

    Theme Author oceanwp

    (@oceanwp)

    Go to Theme Panel > Scripts & Styles, click Save Changes, clear your cache and tell me if it solves the issue.

    Thread Starter eagleeye21

    (@eagleeye21)

    Amazing! Everything is good now, thank you so much for your assistance.

    Theme Author oceanwp

    (@oceanwp)

    You’re welcome ??

    Thread Starter eagleeye21

    (@eagleeye21)

    So, after the recent update, I’m having the issue again, with both mobile menu and scroll button. I tried saving the scripts & styles in theme panel and clearing cache like last time, but this time it’s not resolving the issue. Any other ideas? Disabling ocean extra plugin still solves the issue, but the site doesn’t look cohesive without it activated.

    Theme Author oceanwp

    (@oceanwp)

    Hi, can you remove the password in your site so I will see what is the error.

    Thread Starter eagleeye21

    (@eagleeye21)

    Sorry about that, it’s removed now.

    Theme Author oceanwp

    (@oceanwp)

    You have the same error in the js file, can you try to disable all JS scripts to see if it solves the issue? If yes, re-enable them one by one to see which one cause this issue.

    Thread Starter eagleeye21

    (@eagleeye21)

    Ok, I’ve unchecked all JS scripts but the issue persists.

    Theme Author oceanwp

    (@oceanwp)

    That is very weird, ok, try to enable all scripts and styles no exception.

Viewing 15 replies - 1 through 15 (of 21 total)
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