website automatically cancelling orders

  • Resolved 5below

    (@5below)


    7 years, 4 months ago

    Hi – after the developer made the latest major update a few months back, my website has been automatically cancelling orders.
    He told me the issue was fixed, but it wasn’t – we are no longer working together so I would really appreciate some help with this issue.

    The customers do not get a notification email of the cancellation, and the paypal payments were not cancelled.

    I was told to ask this question in this forum
    Thanks you!

    Jenn

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi usually this is a problem with PayPal and/or Woo IPN settings not set up correctly.

    https://docs.woocommerce.com/document/paypal-standard/ gives you info on how to make sure its set up correctly in woo and PayPal – if that does not work I would suggest finding another developer unless you are savvy enough to diagnose the site yourself.

    Thread Starter 5below

    (@5below)

    Thank you, Katdidit.
    The link is very detailed and the animation is very effective! It’s a lot of info and I appreciate the time you took – I will try it ??
    Pls do not be surprised if I came back with other questions, but I hope not.
    Thanks again

    Jenn

    Hope it helps, all the credit goes to Woo though ??

    Hi @5below, it looks like @katdidit was able to help you resolve the issue here. ??

    As, we haven’t heard back from you in a while, I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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