Add to cart & Qty buttons have disappeared

  • Resolved teresaeng

    (@teresaeng)


    7 years, 4 months ago

    Hello,

    My add to card and qty button has disappeared on both sing and varaible products. Could you tell me how to make them visible again?

    Below is my Woo commerce system report.

    Thank you very much
    Teresa

    
### WordPress Environment ###

Home URL: https://teresa-eng.com
Site URL: https://teresa-eng.com
WC Version: 3.2.2
Log Directory Writable: ?
WP Version: 4.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.24
PHP Post Max Size: 64 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: ? 5.5.57 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.2.2
WC Database Prefix: photo_db
MaxMind GeoIP Database: ?
Total Database Size: 18.05MB
Database Data Size: 13.38MB
Database Index Size: 4.67MB
photo_dbwoocommerce_sessions: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_order_items: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
photo_dbwoocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
photo_dbwoocommerce_log: Data: 0.00MB + Index: 0.00MB
photo_dbcommentmeta: Data: 2.20MB + Index: 0.48MB
photo_dbcomments: Data: 2.52MB + Index: 0.41MB
photo_dblayerslider: Data: 0.01MB + Index: 0.00MB
photo_dblinks: Data: 0.02MB + Index: 0.02MB
photo_dboptions: Data: 2.16MB + Index: 0.09MB
photo_dbpostmeta: Data: 3.52MB + Index: 2.92MB
photo_dbposts: Data: 1.52MB + Index: 0.13MB
photo_dbrevslider_css: Data: 0.09MB + Index: 0.00MB
photo_dbrevslider_layer_animations: Data: 0.00MB + Index: 0.00MB
photo_dbrevslider_navigations: Data: 0.00MB + Index: 0.00MB
photo_dbrevslider_sliders: Data: 0.01MB + Index: 0.00MB
photo_dbrevslider_slides: Data: 0.02MB + Index: 0.00MB
photo_dbrevslider_static_slides: Data: 0.00MB + Index: 0.00MB
photo_dbtermmeta: Data: 0.00MB + Index: 0.01MB
photo_dbterms: Data: 0.02MB + Index: 0.03MB
photo_dbterm_relationships: Data: 0.02MB + Index: 0.02MB
photo_dbterm_taxonomy: Data: 0.02MB + Index: 0.03MB
photo_dbusermeta: Data: 0.02MB + Index: 0.03MB
photo_dbusers: Data: 0.02MB + Index: 0.05MB
photo_dbwordtube: Data: 0.02MB + Index: 0.00MB
photo_dbwordtube_med2play: Data: 0.02MB + Index: 0.00MB
photo_dbwordtube_playlist: Data: 0.02MB + Index: 0.00MB
photo_db_wsd_plugin_alerts: Data: 0.02MB + Index: 0.00MB
photo_db_wsd_plugin_live_traffic: Data: 0.00MB + Index: 0.00MB
photo_db_wsd_plugin_scan: Data: 0.00MB + Index: 0.00MB
photo_db_wsd_plugin_scans: Data: 0.00MB + Index: 0.00MB
TE_commentmeta: Data: 0.02MB + Index: 0.03MB
TE_comments: Data: 0.02MB + Index: 0.08MB
TE_links: Data: 0.02MB + Index: 0.02MB
TE_options: Data: 0.48MB + Index: 0.02MB
TE_postmeta: Data: 0.08MB + Index: 0.03MB
TE_posts: Data: 0.13MB + Index: 0.06MB
TE_terms: Data: 0.02MB + Index: 0.03MB
TE_term_relationships: Data: 0.02MB + Index: 0.02MB
TE_term_taxonomy: Data: 0.02MB + Index: 0.03MB
TE_usermeta: Data: 0.02MB + Index: 0.03MB
TE_users: Data: 0.02MB + Index: 0.03MB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_comments: Data: 0.00MB + Index: 0.01MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 0.28MB + Index: 0.01MB
wp_postmeta: Data: 0.00MB + Index: 0.01MB
wp_posts: Data: 0.00MB + Index: 0.01MB
wp_terms: Data: 0.00MB + Index: 0.01MB
wp_term_relationships: Data: 0.00MB + Index: 0.00MB
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wp_usermeta: Data: 0.00MB + Index: 0.01MB
wp_users: Data: 0.00MB + Index: 0.00MB
wp_wponlinebackup_activity_log: Data: 0.00MB + Index: 0.00MB
wp_wponlinebackup_event_log: Data: 0.00MB + Index: 0.00MB
wp_wponlinebackup_generations: Data: 0.00MB + Index: 0.00MB
wp_wponlinebackup_items: Data: 0.00MB + Index: 0.00MB
wp_wponlinebackup_scan_log: Data: 0.00MB + Index: 0.00MB
wp_wponlinebackup_status: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 217
nav_menu_item: 21
page: 43
portfolio: 50
post: 17
product: 6
product_variation: 5
revision: 244

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (19) ###

Advanced Custom Fields: Flexible Content Field: by Elliot Condon – 1.1.1
Advanced Custom Fields: Gallery Field: by Elliot Condon – 1.1.1
Advanced Custom Fields: Repeater Field: by Elliot Condon – 1.1.1
Advanced Custom Fields: by Elliot Condon – 4.4.12
BackWPup: by Inpsyde GmbH – 3.4.4
Duplicate Page: by mndpsingh287 – 2.3
Duplicate Post: by Enrico Battocchi – 3.2
Envato Market: by Derek Herman – 1.0.0-RC2
Exploit Scanner: by Automattic – 1.5.2
WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.2
Portfolio Post Type: by Devin Price – 0.9.3
Post Types Order: by Nsp Code – 1.9.3.5
Slider Revolution: by ThemePunch – 5.4.6.2
WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.4.4
WooCommerce Quantity Increment: by Automattic
WooThemes – 1.1.0 – Not tested with the active version of WooCommerce

WooCommerce: by Automattic – 3.2.2
WordPress Importer: by wordpressdotorg – 0.6.3
Acunetix WP Security: by Acunetix – 4.0.5
WP Super Cache: by Automattic – 1.5.8

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #4705 - /shop/
Cart: #4725 - /cart/
Checkout: #4726 - /checkout/
My account: #4727 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Kalium
Version: 2.1.4
Author URL: https://laborator.co/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: kalium/woocommerce/archive-product.php
kalium/woocommerce/cart/cart-item-data.php
kalium/woocommerce/cart/cart-shipping.php
kalium/woocommerce/cart/cart-totals.php
kalium/woocommerce/cart/cart.php
kalium/woocommerce/cart/cross-sells.php
kalium/woocommerce/cart/mini-cart.php
kalium/woocommerce/cart/proceed-to-checkout-button.php
kalium/woocommerce/cart/shipping-calculator.php
kalium/woocommerce/checkout/cart-errors.php
kalium/woocommerce/checkout/form-billing.php
kalium/woocommerce/checkout/form-checkout.php
kalium/woocommerce/checkout/form-coupon.php
kalium/woocommerce/checkout/form-login.php
kalium/woocommerce/checkout/form-shipping.php
kalium/woocommerce/checkout/payment-method.php
kalium/woocommerce/checkout/terms.php
kalium/woocommerce/content-product.php
kalium/woocommerce/content-product_cat.php
kalium/woocommerce/content-single-product.php
kalium/woocommerce/content-widget-product.php
kalium/woocommerce/global/form-login.php
kalium/woocommerce/global/wrapper-end.php
kalium/woocommerce/global/wrapper-start.php
kalium/woocommerce/loop/loop-end.php
kalium/woocommerce/loop/loop-start.php
kalium/woocommerce/loop/orderby.php
kalium/woocommerce/loop/pagination.php
kalium/woocommerce/loop/sale-flash.php
kalium/woocommerce/myaccount/form-edit-account.php
kalium/woocommerce/myaccount/form-edit-address.php
kalium/woocommerce/myaccount/form-login.php
kalium/woocommerce/myaccount/form-lost-password.php
kalium/woocommerce/myaccount/form-reset-password.php
kalium/woocommerce/myaccount/my-account.php
kalium/woocommerce/myaccount/my-address.php
kalium/woocommerce/myaccount/my-downloads.php
kalium/woocommerce/myaccount/my-orders.php
kalium/woocommerce/myaccount/view-order.php
kalium/woocommerce/order/form-tracking.php
kalium/woocommerce/order/order-details.php
kalium/woocommerce/product-searchform.php
kalium/woocommerce/single-product/add-to-cart/grouped.php
kalium/woocommerce/single-product/add-to-cart/variable.php
kalium/woocommerce/single-product/meta.php
kalium/woocommerce/single-product/rating.php
kalium/woocommerce/single-product/sale-flash.php
kalium/woocommerce/single-product/tabs/tabs.php
kalium/woocommerce/single-product.php
kalium/woocommerce/taxonomy-product_cat.php
kalium/woocommerce/taxonomy-product_tag.php

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    This sounds very much like a conflict is happening either with a 3rd party plugin/theme (or something on your site isn’t up to date)

    I’d look to disabling all 3rd party plugins (except WooCommerce) and switching to the default “Storefront” theme which you can find in your websites WPAdmin area under Themes > Add New > Search “Storefront”

    Then after making sure everything is up to date on your site check to see if this is still happening or not.

    (I would also contact your host about updating to a newer version of MySQL. The minimum recommended requirement for using WooCommerce is 5.6 and looking at the status report yours is 5.5.57)

    Hope that helps.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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