Original price not striked when sale price is defined

First thing that comes to mind is the theme which might now have a conflict with WooCommerce. Could you test by switching to Storefront https://www.woocommerce.com/storefront/ ?

I also recommend going through this troubleshooting guide https://docs.woocommerce.com/document/woocommerce-self-service-guide/

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi,

Sorry I was too busy recently, no time to work on this problem, it’s not solved, I will try with Storefront to see if the problem is still here. But as it also happen in backend, I’m not sure it’s the theme who cause the problem.

Can you remove the status “resolved”? Thank you.

Something important, it only happen for new sale price

Are you saying it’s happening only for products to which you’ve added a sale price, after you’ve done the WooCommerce update?

Could you please paste a copy of your site’s System Status here (you can find it via WooCommerce > Status).

Also, could you try testing by turning off all plugins aside from WooCommerce, and see if the issue is still there?

It only happen since the last update of WooCommerce.

ok, I just update to WordPress 4.9 and the last version of WooCommerce and the problem is still here.
I installed StoreFront theme and no change.

System Status:

### WordPress Environment ###

Home URL: https://@@@@@.staging.wpengine.com
Site URL: https://@@@@@.staging.wpengine.com
WC Version: 3.2.5
Log Directory Writable: ?
WP Version: 4.9
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.22-0ubuntu0.16.04.1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.19
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.2.5
WC Database Prefix: wp_
Total Database Size: 79.07MB
Database Data Size: 61.89MB
Database Index Size: 17.18MB
wp_woocommerce_sessions: Data: 2.99MB + Index: 0.04MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 0.34MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_ac_abandoned_cart_history: Data: 3.52MB + Index: 0.00MB
wp_ac_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
wp_ac_email_templates: Data: 0.02MB + Index: 0.00MB
wp_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB
wp_ac_guest_abandoned_cart_history: Data: 0.02MB + Index: 0.00MB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
wp_ac_link_clicked_email: Data: 0.02MB + Index: 0.00MB
wp_ac_opened_emails: Data: 0.02MB + Index: 0.00MB
wp_ac_sent_history: Data: 0.02MB + Index: 0.00MB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB
wp_bwg_album: Data: 0.00MB + Index: 0.00MB
wp_bwg_album_gallery: Data: 0.00MB + Index: 0.00MB
wp_bwg_gallery: Data: 0.00MB + Index: 0.00MB
wp_bwg_image: Data: 0.00MB + Index: 0.00MB
wp_bwg_image_comment: Data: 0.00MB + Index: 0.00MB
wp_bwg_image_rate: Data: 0.00MB + Index: 0.00MB
wp_bwg_image_tag: Data: 0.00MB + Index: 0.00MB
wp_bwg_option: Data: 0.00MB + Index: 0.00MB
wp_bwg_shortcode: Data: 0.00MB + Index: 0.00MB
wp_bwg_theme: Data: 0.03MB + Index: 0.00MB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB
wp_comments: Data: 0.41MB + Index: 0.38MB
wp_flag_album: Data: 0.00MB + Index: 0.00MB
wp_flag_comments: Data: 0.02MB + Index: 0.02MB
wp_flag_gallery: Data: 0.00MB + Index: 0.00MB
wp_flag_pictures: Data: 0.00MB + Index: 0.00MB
wp_huge_itgallery_gallerys: Data: 0.00MB + Index: 0.00MB
wp_huge_itgallery_images: Data: 0.00MB + Index: 0.00MB
wp_huge_itgallery_like_dislike: Data: 0.00MB + Index: 0.00MB
wp_icl_content_status: Data: 0.00MB + Index: 0.00MB
wp_icl_core_status: Data: 0.00MB + Index: 0.00MB
wp_icl_flags: Data: 0.00MB + Index: 0.00MB
wp_icl_languages: Data: 0.00MB + Index: 0.01MB
wp_icl_languages_translations: Data: 0.10MB + Index: 0.11MB
wp_icl_locale_map: Data: 0.00MB + Index: 0.00MB
wp_icl_message_status: Data: 0.00MB + Index: 0.00MB
wp_icl_node: Data: 0.00MB + Index: 0.00MB
wp_icl_reminders: Data: 0.00MB + Index: 0.00MB
wp_icl_strings: Data: 0.00MB + Index: 0.00MB
wp_icl_string_positions: Data: 0.00MB + Index: 0.00MB
wp_icl_string_status: Data: 0.00MB + Index: 0.00MB
wp_icl_string_translations: Data: 0.00MB + Index: 0.00MB
wp_icl_translate: Data: 0.00MB + Index: 0.00MB
wp_icl_translate_job: Data: 0.00MB + Index: 0.00MB
wp_icl_translations: Data: 0.01MB + Index: 0.02MB
wp_icl_translation_status: Data: 0.00MB + Index: 0.00MB
wp_layerslider: Data: 0.44MB + Index: 0.00MB
wp_leafletmapsmarker_layers: Data: 0.00MB + Index: 0.00MB
wp_leafletmapsmarker_markers: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_login_security_solution_fail: Data: 0.17MB + Index: 0.10MB
wp_ngg_album: Data: 0.00MB + Index: 0.00MB
wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB
wp_ngg_pictures: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 3.50MB + Index: 0.14MB
wp_postmeta: Data: 30.56MB + Index: 8.03MB
wp_posts: Data: 3.52MB + Index: 1.16MB
wp_revslider_css: Data: 0.14MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.05MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.11MB + Index: 0.00MB
wp_revslider_slides: Data: 2.52MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
wp_smush_dir_images: Data: 1.52MB + Index: 1.59MB
wp_snp_stats: Data: 0.02MB + Index: 0.05MB
wp_termmeta: Data: 0.01MB + Index: 0.02MB
wp_terms: Data: 0.05MB + Index: 0.03MB
wp_term_relationships: Data: 0.14MB + Index: 0.11MB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB
wp_UPCP_Catalogues: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Catalogue_Items: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Categories: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Fields_Meta: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Items: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB
wp_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Tags: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Videos: Data: 0.00MB + Index: 0.00MB
wp_usermeta: Data: 7.52MB + Index: 4.41MB
wp_users: Data: 0.13MB + Index: 0.14MB
wp_wonderplugin_carousel: Data: 0.01MB + Index: 0.00MB
wp_wonderplugin_gallery: Data: 0.03MB + Index: 0.00MB
wp_wonderplugin_slider: Data: 0.01MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.19MB + Index: 0.08MB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 5731
display_type: 7
easymediagallery: 2
envira: 2
maxgallery: 2
nav_menu_item: 85
ngg_gallery: 3
ngg_pictures: 2
page: 42
pgp_gallery: 1
post: 52
product: 272
product_variation: 420
revision: 20
robo_gallery_table: 1
shop_coupon: 17
shop_order: 256
shop_order_refund: 3
tablepress_table: 1
tm_global_cp: 23
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (27) ###

All In One Schema.org Rich Snippets: by Brainstorm Force – 1.5.1
Autoptimize: by Frank Goossens (futtta) – 2.2.2
Contact Form 7: by Takayuki Miyoshi – 4.9.1
Custom Permalinks: by Sami Ahmed Siddiqui – 1.2.8
Enhanced E-commerce for Woocommerce store: by Tatvic – 1.2.0.1 – Not tested with the active version of WooCommerce
WooCommerce Search Plugin by Instant Search +: by WooCommerce Search by Fast Simon Inc – 1.9.16 – Not tested with the active version of WooCommerce
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12.1
KIA Subtitle: by Kathy Darling – 1.6.6
MailChimp for WordPress: by ibericode – 4.1.11
Post Types Order: by Nsp Code – 1.9.3.5
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.3.1
Shortcoder: by Aakash Chakravarthy – 4.1.3
WP WooCommerce Best Selling Products by Category: by WP Online Support – 1.2 – Not tested with the active version of WooCommerce
.Suppamenu Pro: by Sabri Taieb – 2.5.9
Tabby Responsive Tabs: by cubecolour – 1.2.3
TablePress: by Tobias B?thge – 1.8.1
Video Thumbnails: by Sutherland Boswell – 2.12.3
Woocommerce Products Per Page: by Jeroen Sormani – 1.2.5 – Not tested with the active version of WooCommerce
WooCommerce TM Extra Product Options: by themecomplete – 4.5.3 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.2.5
Yoast SEO: by Team Yoast – 5.8
WP HTTP Compression: by Steven de Salas – 1.0
WP Mobile Detect: by Jesse Friedman – 2.0
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.1.1

WP Smush: by WPMU DEV – 2.7.6
WPMU DEV Dashboard: by WPMU DEV – 4.4
Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.5 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: #1015 - /cart/
Checkout: #1016 - /checkout/
My account: #1017 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: MSLD CHILD - EN
Version: 1.0.1
Author URL: 
Child Theme: ?
Parent Theme Name: MSLD
Parent Theme Version: 1.0.0
Parent Theme Author URL: 
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: msld-child-en/woocommerce/archive-product.php
msld/woocommerce/cart/cart-empty.php
msld/woocommerce/cart/cart-shipping.php
msld/woocommerce/checkout/review-order.php
msld/woocommerce/content-single-product.php
msld/woocommerce/single-product/add-to-cart/simple.php

OK, I found the reason, it’s a premium plugin which is not yet updated.

Glad you’ve figured it out! I’ll now mark this thread as resolved. ??

Actually not resolved, I found the cause, but not fixed yet.
The plugin’s developer said it’s not his plugin but when I disable his plugin… the bug disappear.

• This reply was modified 7 years ago by jroy.

@jroy, can you maybe find an alternative to that premium plugin?