• ResolvedModerator Bet Hannon

    (@bethannon1)


    I’m creating my own support topic since I’m not getting a reply here:
    https://www.ads-software.com/support/topic/s3-api-error/

    We’ve had BWPup running without issues for a long time on two of our 100+ sites, but just in the last week, got this error message. Any idea what’s causing this? (Just FYI: our other 100+ sites on the same server, sending backups to the same S3 account, using almost identical settings are NOT giving this error — at least not yet.)

    ERROR: S3 Service API: Missing required client configuration options: version: (string) A "version" configuration value is required. Specifying a version constraint ensures that your code will not be affected by a breaking change made to the service. For example, when using Amazon S3, you can lock your API version to "2006-03-01". Your build of the SDK has the following version(s) of "s3": * "2006-03-01" You may provide "latest" to the "version" configuration value to utilize the most recent available API version that your client's API provider can find. Note: Using 'latest' in a production application is not recommended. A list of available API versions can be found on each client's API documentation page: https://docs.aws.amazon.com/aws-sdk-php/v3/api/index.html. If you are unable to load a specific API version, then you may need to update your copy of the SDK.

    I wondered if the issue was caused by a specific S3 key pair, but no — happens with other key pairs.

    The error also appears on the S3 tab of the backup job, under “Bucket selection”

    Just as a test for any corrupt files (since this is only happening on ONE of our 100+ sites), I totally deleted the plugin via FTP and re-uploaded a fresh download. Same error.

    Can you point me toward how to get this resolved?

    • This topic was modified 7 years, 3 months ago by Bet Hannon.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @bethannon1,
    Sorry to hear that you are facing this problem, could you please test our private beta plugin by dropping us an email to [email protected]?
    Thanks!

    Moderator Bet Hannon

    (@bethannon1)

    This turned out to be a problem with S3 Media Maestro. They had fixed the problem, but a licensing snafu kept my sites from being updated. Once I updated to the current version of Media Maestro, the problem went away.

    If anyone else is having this problem, I would encourage checking for plugin conflicts. Because the problem seems to be only between BackWPup and Amazon S3, I never thought to check for plug-in conflicts.

    Moderator Bet Hannon

    (@bethannon1)

    This turned out to be a problem with S3 Media Maestro. They had fixed the problem, but a licensing snafu kept my sites from being updated. Once I updated to the current version of Media Maestro, the problem went away.

    If anyone else is having this problem, I would encourage checking for plugin conflicts. Because the problem seems to be only between BackWPup and Amazon S3, I never thought to check for plug-in conflicts.

    Plugin Support happyAnt

    (@duongcuong96)

    @bethannon1
    Glad that it’s working for you :),
    If you have any question or issues about BackWPUp, feel free to let us know ??
    Have a nice day :).

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support ??
    https://www.ads-software.com/support/plugin/backwpup/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)
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