How to Manually Delete Select Subscriber

  • PROBLEM: Can’t delete inactive subscribers using usual delete method.
    Hi, I’m cleaning up my MailPoet subscriber lists, and we have several members who have left their jobs and not left a forwarding email address, so we can’t ask them to unsubscribe.
    So we have many bounces. I have a list of about 30 entries that always bounce, and that I have tried to delete several times, but they keep coming back. I have also tried unsubscribing them. Same problem.
    STEPS TO REPRODUCE THE ISSUE
    In WordPress Dashboard MailPoet Console
    Subscribers:
    Use the option to search for an email address. When it shows up, do the following:
    Click the check box next to the email address
    Select Delete Subscribers from the actions drop down list
    Click the apply button
    Log out of WordPress
    Log back in
    Go back to the MailPoet console
    Search for the deleted emails using the “search subscribers” box/button
    THERE THEY ARE AGAIN
    Follow the same process for unsubscribing. Same result:
    No matter what I do, these entries that continually bounce can not be deleted. I would think that if there is an option to delete an item provided, then using that option should cause the item to be deleted.
    What am I missing?
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Do you have empty the trash?
    Maybe the subscriber are also WordPress users. If yes, the MailPoet plugin will automatically synchronize wordpress users as subscribers and deleting these subscribers will result in 0 moving to trash.

    Jean-David

    Thread Starter sochi

    (@sochi)

    Hi, thanks for your response. I did empty the trash, and I think that might have helped, bc after many many tries, the deleted subscribers have stayed deleted. I also went through each one and removed them from all lists, then deleted again, which might have also helped, I’m not sure, but it is worth trying.
    BTW, We don’t use the membership feature in WordPress. Commenting is completely disabled. Too much SPAM. The only “WordPress User” is myself.
    Thanks, again.

    foodfreak2015

    (@foodfreak2015)

    I am having the same problem. I am unable to delete subscribers with bad email addresses. I’ve tried to trash them but they only show up as unsubscribed. I see no way to “empty the trash.” Meanwhile, these bad email addresses are holding up my newsletters putting them in “pause.”

Viewing 3 replies - 1 through 3 (of 3 total)
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