NO Response to PRO support request – is anybody out there??

Many problems! Here are only a few:

1)Most of the features do not work as described or as shown in the demo.
2)There is a big flash of section 2 that appears every time section 1 loads.
3) There is a bar – I guess it’s a search bar? though it’s unlabeled and I don’t really WANT a search bar there – that runs right across the full page video.
4) When the full page video ends, a gray screen comes up though I have not chosen a gray background.
5) The slider does not load at all, merely spins as if trying very hard to load.
6) The documentation doesn’t cover any troubleshooting, but merely assumes everything is going perfectly.

I would really like some help.

The page I need help with: [log in to see the link]