Item number is 0 – order instantly marked as complete

Hello @xyon81,

There are quite a few things that may be going on here – but lets start by doing a conflict test. Sometimes these issues can be the result of conflicts between your theme or plugins. Let’s work on that first to see if we can get this issue solved for you.

1. Switch the theme to the default Twenty Seventeen and check if the issue persists.

2. Deactivate all the plugins except for WooCommerce and check if the issue persists, if the issue persists then please move on to the next step.

3. Activate each plugin one by one while testing for the issue. Once you find the plugin that is causing the issue, contact the plugin developer to see if there is an update or fix.

If you do not want to perform these steps on the live server then we recommend creating a staging site to test these things out. Don’t forget to backup first!

I hope this gives you a point to start at!

Thats not really helpful support, its the same generic answer on everything…
I know it’s an issue with the caching plugin as I mentioned in my 1st post.

You are the plugin developer presumably, so i’m asking why there is a conflict with the new version of woocommerce with caching and what I need to change to make it work. Or when your plugin will be updated to fix the issue.

Hey @xyon81,

We’ve seen this issue on people’s sites in the past – it isn’t something that is a new problem for everyone. That said, without us digging down deep into your specific setup, I’m unable to say. While the above steps are pretty standard, they solve a good majority of issues, and we ask people to try them first to assist us in pinning down the issue.

I know that the previous post was about WP-Cache and the settings involved. As this isn’t our product, it would be hard to give you a “setting” answer.

If you are needing additional help, please open up a ticket with us and we can look into your site.