Admin tabs not working

Hey @alison-miller,

Did you update both the free and pro versions? The UI for the Layer Slides will require upgrading the pro version.

Also, make sure you have 3.6.1, as we made two updates today

I believe so. Using MetaSLider 3.6.1 and ProAddonPack 2.7

Using Genesis Dynamik theme but still getting no tab functions with Twenty Fifteen theme and all other plugins disabled.

Hi Alison,

The new release of the addon pack is 2.7.1, not 2.7 (which is the previous one from a few months’ back), so it sounds like you need to update. If you’re a current customer, you can download from your account page on https://www.metaslider.com

David

Hi @alison-miller,

Those are the latest versions. Could it be caching? We can’t help with pro specific issues here, but you can email the support forum.

https://www.metaslider.com/support/

Some things to try:

How do other slides work? Images, for example. Everything okay?

What if you create a new slideshow and add a slide?

If you could send in a screenshot too that would help.

Ah, thanks @davidanderson. That’s probably the issue then.

Many thanks for your quick responses. I’ve managed to download 2.7.1 and the tabs are now functioning again – phew! The transparent background also seems to working again.

The only outstanding thing is the image won’t stretch to 100%. I’ve disabled ProAddon plugin to remove it from the mix and have created a new basic slider but it’s not stretching. Any suggestions?

@alison-miller, Can you describe your settings, or maybe take a screenshot? I’m not able to reproduce the error.

Apologies but how do I attach a screenshot here?

You’ll have to use another service and post a link to it here. You can use any. https://pasteboard.co/ is one example.

Thank you!

These are the slider settings:
https://pasteboard.co/GTFi4eY.jpg

and this is a website page with just about everything stripped out. It’s a small image but should in this case fit the width of the page:
https://pasteboard.co/GTFjaAf.jpg

I can’t reproduce it using these settings.

Whats OS and browser?

Do you see any errors in the developer console?

Could it be the theme is messing with the width? Can you sent me a link?

Windows and Firefox but same problem in other browsers and Twenty Fifteen theme.

I’ve reinstated everything and the slider settings are identical other than it’s a layer slide.

Here’s the link: https://knightmarentertainment.co.uk

Many thanks.

Quick update – there were actually 3 sliders for desktop, tablet & mobile – I’ve just taken it down to one for desktop in case it was confusing things.

Last one for today. I don’t know if this helps but here’s a link to a development domain on which I’ve just updated the plugin: https://milleradmin.co.uk – zoom out and the slider now doesn’t stretch.

Here’s the link to the live domain (not updated the plugin) which when you zoom out stretches to the screen width: https://www.familyholidaysblackpool.co.uk

So something’s changed! Fingers crossed you can figure it out.

Sorry Alison for the delay, it was late and I had to run off. Thank you for the updates. Both sites look the same to me though, so either you fixed the issue or this is a Windows/Firefox problem. Does it work for you in Chrome, for example?