invalid profile id account id

  • When cancelling subscriptions I receive the following error:
    “New Payment Method’s CardConnect ProfileID and Account ID are not valid!”

    Single payment orders work fine, subscription orders and renewals work fine. Only issue is with cancelling existing subscriptions.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author RexAK

    (@rexak)

    Hi ocm001,

    To help troubleshoot, are there any other Payment Gateways in use on your site, and does this happen to all subscriptions, or just some… or just one? Was a particular subscription that fails, originally ordered and setup with a non-CardConnect gateway plugin?

    Thread Starter ocm001

    (@ocm001)

    Hi! No, we aren’t using any other payment gateways or methods and it does happen to all subscriptions. We have not used any other gateways with this account since we launched in July.

    Thanks!

    Plugin Author RexAK

    (@rexak)

    Sorry for the delay in response. I’ll setup a dev site and see if I can reproduce this issue.

    Thread Starter ocm001

    (@ocm001)

    Hi, I’m still having this problem. Can you contact me directly so I can provide you with my login to check it? I have urgent subscriptions that won’t renew because of this issue. Thanks!

    Plugin Author RexAK

    (@rexak)

    How do you want me to contact you? I’m not comfortable putting private contact details on this forum, and it does not provide a private messaging system.

    Just an FYI, if you want to provide support here, it needs to stay here. If you want to contact the plugin author on their official vendor support channel, that’s fine, but please don’t discuss or request or post email or logon information in these forums:
    https://make.www.ads-software.com/support/handbook/forum-welcome/#the-bad-stuff

    Thanks.

    Thread Starter ocm001

    (@ocm001)

    I wouldn’t suggest posting any personal contact information here. I have contacted Card Connect twice and they are unable to tell me what the error message means. I’m truly puzzled at this point.
    “New Payment Method’s CardConnect ProfileID and Account ID are not valid!”

    The Account ID value that I have is 1. I can’t find any documentation to show what that value should be. I have no issues processing transactions. My only issues is changing the status of transactions which are subscriptions. I have tried updating Woo and Subscriptions, but no luck as yet.

    We have dozens of accounts with card connect for our various clients so it’s important we get this remedied.

    Do you have a website that I can contact you through so you can take a look?

    Thanks!
    Jim

Viewing 7 replies - 1 through 7 (of 7 total)
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