• Resolved hemant1989

    (@hemant1989)


    Facing Internal Server Error on checkout page. Not able to placed order.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author palloyd

    (@palloyd)

    Hi

    There are 3 possible causes 1) incorrect installation of the plugin so it cannot communicate with xero (most likely) 2)Interaction with some other plugins that you are using with Woo or 3) a security setting is kicking in (least likely but can happen eg I had one with the paypal checkout). Please can you tell me what error message given in the Debug screen is? What checkout are you testing it on?

    Thanks
    Pete

    Thread Starter hemant1989

    (@hemant1989)

    Debug Screen is blank. No error message is there.
    one more thing my server don’t have ssl.

    Thread Starter hemant1989

    (@hemant1989)

    i am using wordpress version 4.8.3 and woocommerce version 3.1.2

    Plugin Author palloyd

    (@palloyd)

    SSL is not a problem. Since you have no message in debug there are no comms going on between WooCommerce and Xero. You must have missed a step in the procedure, probably the API keys and certificates don’t match. Because it cannot make any comms it hangs. We will add a timeout/comms message to the current version to make this clear to users.

    Thread Starter hemant1989

    (@hemant1989)

    It’s working now. There was some problem in xero organisation setup. Now it’s working fine. Thanks

    Plugin Author palloyd

    (@palloyd)

    Great – You are welcome!

    Thread Starter hemant1989

    (@hemant1989)

    previously i was trying it on localhost but now on my server it’s again showing internal server error on checkout page.

    Thread Starter hemant1989

    (@hemant1989)

    previously i was tried it on localhost but now on my server it’s again showing internal server error on checkout page.

    Plugin Author palloyd

    (@palloyd)

    Hi – please check that you created the public key correctly as I just noticed that some of the command was obscured on the instructions. The full command to use is
    openssl req -newkey rsa:1024 -x509 -key privatekey.pem -out publickey.cer -days 1825

    Other than that please repeat what you did for you local host.

Viewing 9 replies - 1 through 9 (of 9 total)
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