Failure to identify themes and plugins

  • Hi,
    Suddenly, the site faces a white screen. You can not view any of the pages on the site.

    There is a possibility to enter the login page But the site’s language has been automatically changed from Italian to English!

    The username and password work properly and Pages and posts are healthy, But none of the themes and plugins are detected and it’s not possible to update WordPress.

    What is the reason? Why did this happen for three sites at the same time?
    Thank you very much

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there, the white screen usually signals an error somewhere in the PHP code that is causing the site to not display.

    If you have access to the WordPress files on the server, look for the wp-config.php. In the file you should see a line that says something like:

    define( ‘wp_debug’, false);

    Change that false to true and save the file. Reload the site and you will probably see at least one PHP error. If you tell us what it is, we may be able to tell you what it means. Change the value of wp_debug back to false when you’re done.

    If you don’t have access to the file, you will need to contact your hosting service for assistance.

    If you want to know more about WP Debug, there’s related information in the Codex: https://codex.www.ads-software.com/WP_DEBUG

    Thread Starter HappyLand

    (@happyland)

    Thank you so much
    I have access to CPanel. Your solution has been tested. Unfortunately, the error message was not displayed. Is there another solution?

    Do you have auto-update enabled on your site? If it is, I’m guessing that an update took place that’s causing something to break.

    If you can reach the admin area of the site, you may want to install the Health Check plugin (https://www.ads-software.com/plugins/health-check/) and run it to see if it turns up issues.

    If you can’t, or Health Check doesn’t help, you may need to disable the plugins one at a time and see if the site returns to normal.

Viewing 3 replies - 1 through 3 (of 3 total)
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