XML file only showing 4 properties / importing floor plans

  • Resolved miriedel93

    (@miriedel93)


    7 years, 2 months ago

    i am encountering a weird issue.

    I have the pro version of WP All Import installed.
    I have an XML file with a lot of properties. however, when I upload the file, it shows that there are only 4 properties…

    i also noticed that there is no field for importing floorplans.
    is there no way of doing it with custom fields? i will have about 800 properties, and i cannot manually add them to each property.

    i would appreciate your speedy reply.

    thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WP All Import

    (@wpallimport)

    Hi @miriedel93

    I have an XML file with a lot of properties. however, when I upload the file, it shows that there are only 4 properties…

    It sounds like you may be running libxml version 2.9.3 on your server (it had a bug that caused this specific issue). I would suggest contacting your web host and asking them to make sure your server is running the latest version of libxml.

    Otherwise, you can try enabling the Stream Reader option via All Import > Settings: https://d.pr/8XyAX.

    i also noticed that there is no field for importing floorplans. is there no way of doing it with custom fields?

    You’re right, our add-on unfortunately doesn’t currently support importing floor plans.

    The floor plan data is stored across multiple custom fields and is somewhat complex. You would likely need to use a combination of Custom Fields, PHP functions, and our API to import it.

    Thread Starter miriedel93

    (@miriedel93)

    thanks for your quick reply.

    i have asked the host, and they said that version 2.7.8 is installed on the server. they cannot change the version because it’s shared hosting and it will affect the other sites hosted there.

    i also enabled stream reader option, but it didn’t help.
    how do i go forward now?

    Plugin Author WP All Import

    (@wpallimport)

    Hi @miriedel93

    In that case, we’ll need to see the data file and run some tests to see why all of the properties aren’t detected. Please reproduce the issue at https://www.wpallimport.com/debug/ and open a ticket at https://www.wpallimport.com/support/ so that we can check this.

    Thread Starter miriedel93

    (@miriedel93)

    i tried creating a debug site, but it is just showing the front end of the site and not logging me in automatically. i tried with 3 different browsers. i cannot reproduce the issue like this…

    Plugin Author WP All Import

    (@wpallimport)

    Hi @miriedel93

    That’s very odd. I see that you’ve opened a ticket about this through our website, did clearing the cookies fix the debug site issue?

    Also, we would be happy to take a look at the issue on your site if you send us the details via that ticket.

    Plugin Author WP All Import

    (@wpallimport)

    For anyone else reading this, the problem ended up being an encoding issue with the import file: https://www.wpallimport.com/documentation/troubleshooting/encoding/.

    Marking this as resolved, but please let us know if you’re still having issues or have more questions about this @miriedel93

Viewing 6 replies - 1 through 6 (of 6 total)
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