no support From developer

  • zero support From developer doesn’t answer to emails or community support form at all

    • This topic was modified 6 years, 11 months ago by esattv.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @esattv,

    You sent your request at 11:55pm 1/2/17 and nine hours later we responded. We are located in the PST time zone so I personally was not checking emails at that time.

    If we missed a previous request of yours our sincerest apologies.

    Kind Regards,

    Thread Starter esattv

    (@esattv)

    Hi Mr Clayton
    not sure how else to get hold of you i sent a follow up email on Jan 21 and Jan 28 still waiting for a response please help me out
    thanks

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @esattv,

    I have responded to your original ticket on 2/7/18. I do not have any communication from you from 1/21 or 1/28 in our ticketing system. Please check your spam folder for my reply to your request.

    Kind Regards,

    Thread Starter esattv

    (@esattv)

    Hi Mr Clayton
    I have checked my Spam folder no response from you I have sent you 3 email to [email protected] asking to send me the code snippet for the fields I want to render.
    if you can kindly email it to me will be much appreciated
    thanks

    • This reply was modified 6 years, 9 months ago by esattv.
    Thread Starter esattv

    (@esattv)

    is [email protected] the right email to get support

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @esattv,

    I have received your latest request as of this morning. The field you have requested for the donation form is going to be added in the next release of the plugin which is schedule for this week. I had mentioned sending you a code snippet to add to your functions.php file but I believe waiting for the official update will be a better option.

    Kind Regards,

    Thread Starter esattv

    (@esattv)

    Hi Mr Clayton
    do you have a date when next release update FOR Braintree For WooCommerce
    Thanks
    ESAT

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @esattv,

    The latest version (2.6.21) was released today 2/19/18.

    Kind Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
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