Didn’t get email after paypal pay

  • Resolved ezwebs

    (@ezwebs)


    7 years, 1 month ago

    Hi! Our online shop is just starting so trying to figure out issues: after customer paid through paypal I didn’t receive new order notification (when paid by stripe – email sent properly). I think it might be an issue with readressin to paypal page and back to merchant!?

    Another issue that customer received notification of order completion, but order status wasn’t changed. I have custom field for delivery date and time and customer received email exactly at the delivery time. This isn’t correct and email should be sent only after order marked as completed. Can you advice how to fix?

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  • Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @ezwebs,

    We would like to check this PayPal behaviour, can you please raise a ticket at?https://woocommerce.com/my-account/create-a-ticket/?along with the administrator credentials?

    Have a nice day.

Viewing 1 replies (of 1 total)
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