Customer returned to homepage whilst checking out

  • Resolved PaulH

    (@paulhuckstepp)


    6 years, 10 months ago

    This problem started to occur just before XMas. A number of visitors, who seem to be using a Mac (verified for a couple of orders), have a problem checking out whereby they add products to their cart as normal, fill in all the shipping and billing info and then click the place order button (Sage Pay payment processor) only to find they are redirected back to the home page.

    I’ve tried for weeks to replicate this issue on our Mac and PCs using a variety of different browsers but I can never cause the problem myself.

    Has anyone else experienced this issue? How can I fix it?

    Jigoshop version: 1.17.16
    Up-sell/Cross sells: 2.0.2
    Checkout Field Manager: 2.0.4
    Order Export: 2.5.2.1
    PayPal Express Checkout: 3.0 (but not active)
    Product Addons: 1.19.1
    SagePay Form Gateway: 3.0.5
    Wishlist: 1.1.1
    Table Rate Shipping: 4.0.1
    iThemes Security: up-to-date

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