Request Invoice does nothing?

  • Resolved marcoscherer

    (@marcoscherer)


    7 years, 1 month ago

    I activated the option “Enable Request Invoice” in the premium options, so when ordering a product I see the “request invoice” checkbox. But nothing happens when checked. The customer gets three mails (order complete, thank you, confirmation), none includes an invoice. When I check the order in the backend I don’t see any created invoice.

    There was no error or notice during the ordering process.

    How can I enable/fix the request invoice option?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter marcoscherer

    (@marcoscherer)

    Would be nice to get a developers comment on this…

    Thread Starter marcoscherer

    (@marcoscherer)

    Just updated the free version (there’s no update for premium available) but still no invoices are generated automatically, nor are they attached to mails. Guys, please fix this.

    Plugin Author Bas Elbers

    (@baaaaas)

    Hi,

    I am very sorry for the inconvenience. Since you are using the premium plugin, why not just use our support email? The www.ads-software.com support forum is for free users only and the support email is for premium users only as stated on the contact page.

    About your problem. Do you have a development website where I can have a look? If not, could you enable debug logging by installing Debug plugin. Next up select below options and the system will create a debug.log file. You can try it again. The system will log any errors and it will give me the ability to resolve the problem.

    https://www.ads-software.com/plugins/debug/
    – Enable error Reporting
    – Create Error Log in File /wp-content/debug.log {define(‘WP_DEBUG_LOG’,true);}

    Since you can use our support email, I will close this topic.

    Thread Starter marcoscherer

    (@marcoscherer)

    Hi Bas, thanks for getting back. Didn’t know about the premium support service. I’ll activate the debug plugin and get back via the contact page.

Viewing 4 replies - 1 through 4 (of 4 total)
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