Accordion not expanding

Hi usually this is due to some conflict with another plugin or the theme you are using.
Please read this so you can find the culpritt: https://www.ads-software.com/support/topic/please-read-before-you-post-an-issue/

Annie

Hi Annie,

Thanks – appreciate the response.

I did read through the sticky at the top of this forum – however this site is live and I’m diligent in only running bare minimum of plugins I need to get the site to work. I can’t easily disable them all, and switch to a different theme with a live site!

The activated plugins running are listed below. All are up to date at time of writing this reply:

• Akismet Anti-Spam
• Contact Form 7
• Easy Theme and Plugin Upgrades
• Elementor
• Instagram Feed
• Jetpack by WordPress.com
• MailChimp for WordPress
• UpdraftPlus – Backup/Restore (this is the most recently installed, and the accordion was already demonstrating this behaviour prior to installing this)
• WooCommerce
• WooCommerce Menu Cart
• WooCommerce Product Image Gallery Options
• WP Crontrol

Are there known issues with any of the above? The theme we’re using is “Vogue” by KairaWeb: https://kairaweb.com/theme/vogue/

Any logs or anything that can be interrogated rather than going down the extreme path in the sticky of disabling everything and switching theme?

We were considered getting the paid-for version of Elementor as we like the look of the new menu capability – but if the product isn’t stable against other plugins I’m having second thoughts…

Hi,

I understand your situation.
In this case you can migratate a copy of your live site to a subfolder and start testing there, that is what I do.

Second thought about Elemenntor not being stable:
This is probably not an issue with Elementor itself.
You can always get conflicts when using some theme or third party plugins, not only when using Elementor. I for one prefer using a theme that has proven to play well with Elementor like OceanWP.

Hope this helps!
Annie

This sort of problem might be caused by erroneous Javascript running on the page. In addition to the out of the box theme and plugins, have you manually added any code to run? Some browsers, for example Firefox or Chrome, allow you to see any errors that might occur in scripts on the page. This is a useful diagnostic tool, but requires a little learning.

Remember, too, to empty your browser cache, your server cache (if any) or try the same thing on a different browser, as part of your troubleshooting.

Realise this is a bit of a dead thread, however wanted to come back and firstly thank everyone for their help and prompt responses.

The answer in the end was very simple…our theme (Vogue from Kaira) includes a set of options under a “Plugin Support” menu option within “Customize”. The Elementor plugin support on this menu was not checked. As soon as I filled in the checkbox, the accordians starting working ??

p.s. I’ve now also set up a local development environment on my laptop using WAMP so can test things out much more freely now.