version 3.3.1 broke my site
-
Hello,
After updating the woocommerce to the latest version, my website is loading a blank page, to the pages where the woocommerce is appearing only.
The page I need help with: [log in to see the link]
-
Could you paste a copy of your system status report here? You can find it at WooCommerce > Status.
And then try disabling other plugins except for WooCommerce, and temporarily switch to a default WordPress theme following this guide: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4.
Need to find out what is causing the errors exactly.
Looking at the console on your website, I see this: https://cld.wthms.co/SHXilg. Your ratings widget tries to load code from a different site, and your website has security rules preventing this. Not sure if this is what is causing the page to not load, but something to be aware of.
-
This reply was modified 7 years ago by
Caleb Burks.
### WordPress Environment ### Home URL: https://www.littlegreece.ae Site URL: https://www.littlegreece.ae WC Version: 3.3.1 Log Directory Writable: ? WP Version: 4.9.4 WP Multisite: – WP Memory Limit: 384 MB WP Debug Mode: – WP Cron: ? Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 7.1.13 PHP Post Max Size: 256 MB PHP Time Limit: 90 PHP Max Input Vars: 5000 cURL Version: 7.54.0 OpenSSL/1.0.2k SUHOSIN Installed: – Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.3.1 WC Database Prefix: ecirz_ MaxMind GeoIP Database: ? Total Database Size: 20.52MB Database Data Size: 18.68MB Database Index Size: 1.84MB ecirz_woocommerce_sessions: Data: 3.48MB + Index: 0.12MB ecirz_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB ecirz_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB ecirz_woocommerce_log: Data: 0.00MB + Index: 0.00MB ecirz_aiowps_events: Data: 0.00MB + Index: 0.00MB ecirz_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB ecirz_aiowps_global_meta: Data: 7.80MB + Index: 0.00MB ecirz_aiowps_login_activity: Data: 0.01MB + Index: 0.00MB ecirz_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB ecirz_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB ecirz_booking: Data: 0.00MB + Index: 0.00MB ecirz_bookingdates: Data: 0.00MB + Index: 0.00MB ecirz_commentmeta: Data: 0.00MB + Index: 0.01MB ecirz_comments: Data: 0.00MB + Index: 0.01MB ecirz_dynamic_widgets: Data: 0.01MB + Index: 0.01MB ecirz_edd_customermeta: Data: 0.00MB + Index: 0.00MB ecirz_edd_customers: Data: 0.00MB + Index: 0.00MB ecirz_links: Data: 0.00MB + Index: 0.00MB ecirz_litespeed_optimizer: Data: 0.00MB + Index: 0.00MB ecirz_mgmlp_folders: Data: 0.00MB + Index: 0.00MB ecirz_mprm_customer: Data: 0.00MB + Index: 0.00MB ecirz_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB ecirz_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB ecirz_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB ecirz_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB ecirz_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB ecirz_nextend2_smartslider3_slides: Data: 0.01MB + Index: 0.00MB ecirz_options: Data: 2.05MB + Index: 0.21MB ecirz_postmeta: Data: 1.42MB + Index: 0.46MB ecirz_posts: Data: 0.39MB + Index: 0.18MB ecirz_pwebcontact_forms: Data: 0.00MB + Index: 0.00MB ecirz_redirection_404: Data: 0.21MB + Index: 0.10MB ecirz_redirection_groups: Data: 0.00MB + Index: 0.00MB ecirz_redirection_items: Data: 0.00MB + Index: 0.01MB ecirz_redirection_logs: Data: 0.00MB + Index: 0.01MB ecirz_termmeta: Data: 0.01MB + Index: 0.02MB ecirz_terms: Data: 0.01MB + Index: 0.02MB ecirz_term_relationships: Data: 0.02MB + Index: 0.04MB ecirz_term_taxonomy: Data: 0.01MB + Index: 0.01MB ecirz_usermeta: Data: 0.10MB + Index: 0.02MB ecirz_users: Data: 0.00MB + Index: 0.01MB ecirz_wc_download_log: Data: 0.00MB + Index: 0.00MB ecirz_wc_webhooks: Data: 0.00MB + Index: 0.00MB ecirz_wfBadLeechers: Data: 0.00MB + Index: 0.00MB ecirz_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB ecirz_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB ecirz_wfBlocks: Data: 0.00MB + Index: 0.00MB ecirz_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB ecirz_wfConfig: Data: 0.23MB + Index: 0.01MB ecirz_wfCrawlers: Data: 0.00MB + Index: 0.00MB ecirz_wfFileMods: Data: 1.89MB + Index: 0.41MB ecirz_wfHits: Data: 0.00MB + Index: 0.00MB ecirz_wfHoover: Data: 0.00MB + Index: 0.00MB ecirz_wfIssues: Data: 0.00MB + Index: 0.00MB ecirz_wfKnownFileList: Data: 0.95MB + Index: 0.12MB ecirz_wfLeechers: Data: 0.00MB + Index: 0.00MB ecirz_wfLockedOut: Data: 0.00MB + Index: 0.00MB ecirz_wfLocs: Data: 0.00MB + Index: 0.00MB ecirz_wfLogins: Data: 0.00MB + Index: 0.00MB ecirz_wfNet404s: Data: 0.00MB + Index: 0.00MB ecirz_wfNotifications: Data: 0.00MB + Index: 0.00MB ecirz_wfPendingIssues: Data: 0.00MB + Index: 0.00MB ecirz_wfReverseCache: Data: 0.00MB + Index: 0.00MB ecirz_wfScanners: Data: 0.00MB + Index: 0.00MB ecirz_wfSNIPCache: Data: 0.00MB + Index: 0.00MB ecirz_wfStatus: Data: 0.04MB + Index: 0.02MB ecirz_wfThrottleLog: Data: 0.00MB + Index: 0.00MB ecirz_wfVulnScanners: Data: 0.00MB + Index: 0.00MB ecirz_woof_query_cache: Data: 0.00MB + Index: 0.00MB ecirz_wpcsplog: Data: 0.00MB + Index: 0.00MB ecirz_wpfb_post_templates: Data: 0.00MB + Index: 0.00MB ecirz_wpfb_reviews: Data: 0.01MB + Index: 0.00MB ecirz_yarpp_related_cache: Data: 0.00MB + Index: 0.00MB ecirz_yoast_seo_links: Data: 0.00MB + Index: 0.00MB ecirz_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB ### Post Type Counts ### attachment: 245 booked_appointments: 12 custom_css: 1 customize_changeset: 32 enhancedcategory: 25 jetpack_migration: 2 mgmlp_media_folder: 6 mp_menu_item: 1 nav_menu_item: 19 page: 17 popup: 1 popup_theme: 6 post: 11 product: 164 projects: 3 revision: 53 shop_order: 10 sidebar: 1 sp_wps_shortcodes: 1 tm_pb_layout: 1 um_directory: 1 um_form: 3 um_role: 2 wc_afrsm: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (53) ### Rating-Widget: Star Review System: by Rating-Widget – 2.9.1 AddToAny Share Buttons: by AddToAny – 1.7.23 Advanced Access Manager: by Vasyl Martyniuk – 5.0.8 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.3.2 amr shortcode any widget: by anmari – 3.6 Booked Add-On: Calendar Feeds: by Boxy Studio – 1.1.5 Booked Add-On: Front-End Agents: by Boxy Studio – 1.1.15 Booked Add-On: WooCommerce Payments: by Boxy Studio – 1.4.8 – Not tested with the active version of WooCommerce Booked: by Boxy Studio – 2.0.9 Cherry Data Importer: by TemplateMonster – 1.1.2 Cherry Projects: by Cherry Team – 1.2.11 Cherry Services List: by Zemez – 1.4.6 Cherry Sidebars: by Zemez – 1.1.2.4 Cherry Team Members: by Zemez – 1.4.5 Cherry Testimonials: by Zemez – 1.1.0.5 Cookie Notice: by dFactory – 1.2.41 Dynamic Widgets: by Qurl – 1.5.13 Hide products count: by Joan Boluda – 0.6 – Not tested with the active version of WooCommerce Imagify: by WP Media – 1.6.14.2 JCH Optimize: by Samuel Marshall – 2.2.1 Limit Login Attempts: by Johan Eenfeldt – 1.7.1 miniOrange 2 Factor Authentication: by miniOrange – 4.5.7 – Not tested with the active version of WooCommerce Social Login, Social Sharing by miniOrange: by miniOrange – 5.5.2 Multiple Roles: by Florian TIAR – 1.2.0 Popup Maker: by WP Popup Maker – 1.6.6 Power Builder Integrator: by Template Monster – 1.0.13 Power Builder: by TemplateMonster – 1.3.1 Redirection: by John Godley – 3.1.1 Resize Image After Upload: by ShortPixel – 1.8.3 WooCommerce Cart: by XootiX – 1.0.2 – Not tested with the active version of WooCommerce TinyMCE Advanced: by Andrew Ozz – 4.6.7 Velvet Blues Update URLs: by VelvetBlues.com – 3.2.8 White Label CMS: by www.videousermanuals.com – 1.6.1 Advanced Flat Rate Shipping For WooCommerce: by Multidots – 3.1.2 – Not tested with the active version of WooCommerce WooCommerce Permalink Manager: by premmerce – 1.1.4 – Not tested with the active version of WooCommerce WooCommerce Product Slider: by ShapedPlugin – 2.1.1 – Not tested with the active version of WooCommerce WooCommerce Customizer: by SkyVerge – 2.5.0 – Not tested with the active version of WooCommerce WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.1 – Not tested with the active version of WooCommerce Booster for WooCommerce: by Algoritmika Ltd – 3.3.0 – Not tested with the active version of WooCommerce WooCommerce Measurement Price Calculator: by SkyVerge – 3.13.0 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.3.1 WooSidebars: by WooThemes – 1.4.3 Yoast SEO: by Team Yoast – 6.2 WP Change Default From Email: by Subodh Ghulaxe – 1.1.1 WP Content Security Policy Plugin: by Dylan Downhill – 2.1 WP DoNotTrack: by Frank Goossens (futtta) – 0.8.7 WP Facebook Review Slider: by LJ Apps – 3.9 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.1.1 WP Performance Score Booster: by Dipak C. Gajjar – 1.9 WP Related Items (WRI) by WebshopLogic: by WebshopLogic – 1.2.4 Subresource Integrity (SRI) Manager: by Meitar Moscovitz – 0.3.0 WP Widget Disable: by required – 1.8.0 Yet Another Related Posts Plugin: by Adknowledge – 4.4 ### Settings ### API Enabled: ? Force SSL: ? Currency: AED (?.?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: ? Page not set Cart: #11 - /cart/ Checkout: #12 - /checkout-2/ My account: #1724 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Gusto Version: 1.0.0 Author URL: https://www.templatemonster.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: –
It seems to come from the Power Builder Integrator, by template monster, but now that I have deactivated it, the site is loading but my products are not appearing.
I was able to replicate the issue. When the Power Builder Integrator is active, it causes this issue only if you use any woocommerce module through it, otherwise it is okay.
if you use any woocommerce module through it
What do you mean by that exactly?
I tried to replicate this with the power builder plugin, but activating it just causes a lot of errors. Same with activated a cherry theme.
Alright, I installed Power Builder 1.4.0 and Power Builder Integrator 1.0.14. I used a default WordPress theme, and added products modules to the WooCommerce shop page and other pages. The result was the expected products showing up.
Perhaps you need to update those two plugins to their latest versions?
-
This reply was modified 7 years ago by
- The topic ‘version 3.3.1 broke my site’ is closed to new replies.