• Resolved ITCS

    (@dimath99)


    Hello,

    After updating the woocommerce to the latest version, my website is loading a blank page, to the pages where the woocommerce is appearing only.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Could you paste a copy of your system status report here? You can find it at WooCommerce > Status.

    And then try disabling other plugins except for WooCommerce, and temporarily switch to a default WordPress theme following this guide: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4.

    Need to find out what is causing the errors exactly.

    Looking at the console on your website, I see this: https://cld.wthms.co/SHXilg. Your ratings widget tries to load code from a different site, and your website has security rules preventing this. Not sure if this is what is causing the page to not load, but something to be aware of.

    Thread Starter ITCS

    (@dimath99)

    
    ### WordPress Environment ###
    
    Home URL: https://www.littlegreece.ae
    Site URL: https://www.littlegreece.ae
    WC Version: 3.3.1
    Log Directory Writable: ?
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 384 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.13
    PHP Post Max Size: 256 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 5000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.3.1
    WC Database Prefix: ecirz_
    MaxMind GeoIP Database: ?
    Total Database Size: 20.52MB
    Database Data Size: 18.68MB
    Database Index Size: 1.84MB
    ecirz_woocommerce_sessions: Data: 3.48MB + Index: 0.12MB
    ecirz_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    ecirz_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
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    ecirz_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
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    ecirz_posts: Data: 0.39MB + Index: 0.18MB
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    ecirz_termmeta: Data: 0.01MB + Index: 0.02MB
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    ecirz_usermeta: Data: 0.10MB + Index: 0.02MB
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    ecirz_wfBlocks: Data: 0.00MB + Index: 0.00MB
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    ### Post Type Counts ###
    
    attachment: 245
    booked_appointments: 12
    custom_css: 1
    customize_changeset: 32
    enhancedcategory: 25
    jetpack_migration: 2
    mgmlp_media_folder: 6
    mp_menu_item: 1
    nav_menu_item: 19
    page: 17
    popup: 1
    popup_theme: 6
    post: 11
    product: 164
    projects: 3
    revision: 53
    shop_order: 10
    sidebar: 1
    sp_wps_shortcodes: 1
    tm_pb_layout: 1
    um_directory: 1
    um_form: 3
    um_role: 2
    wc_afrsm: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (53) ###
    
    Rating-Widget: Star Review System: by Rating-Widget – 2.9.1
    AddToAny Share Buttons: by AddToAny – 1.7.23
    Advanced Access Manager: by Vasyl Martyniuk  – 5.0.8
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.3.2
    
    amr shortcode any widget: by anmari – 3.6
    Booked Add-On: Calendar Feeds: by Boxy Studio – 1.1.5
    Booked Add-On: Front-End Agents: by Boxy Studio – 1.1.15
    Booked Add-On: WooCommerce Payments: by Boxy Studio – 1.4.8 – Not tested with the active version of WooCommerce
    Booked: by Boxy Studio – 2.0.9
    Cherry Data Importer: by TemplateMonster – 1.1.2
    Cherry Projects: by Cherry Team – 1.2.11
    Cherry Services List: by Zemez – 1.4.6
    Cherry Sidebars: by Zemez – 1.1.2.4
    Cherry Team Members: by Zemez – 1.4.5
    Cherry Testimonials: by Zemez – 1.1.0.5
    Cookie Notice: by dFactory – 1.2.41
    Dynamic Widgets: by Qurl – 1.5.13
    Hide products count: by Joan Boluda – 0.6 – Not tested with the active version of WooCommerce
    Imagify: by WP Media – 1.6.14.2
    JCH Optimize: by Samuel Marshall – 2.2.1
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    miniOrange 2 Factor Authentication: by miniOrange – 4.5.7 – Not tested with the active version of WooCommerce
    Social Login, Social Sharing by miniOrange: by miniOrange – 5.5.2
    Multiple Roles: by Florian TIAR – 1.2.0
    Popup Maker: by WP Popup Maker – 1.6.6
    Power Builder Integrator: by Template Monster – 1.0.13
    Power Builder: by TemplateMonster – 1.3.1
    Redirection: by John Godley – 3.1.1
    Resize Image After Upload: by ShortPixel – 1.8.3
    WooCommerce Cart: by XootiX – 1.0.2 – Not tested with the active version of WooCommerce
    TinyMCE Advanced: by Andrew Ozz – 4.6.7
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.8
    White Label CMS: by www.videousermanuals.com – 1.6.1
    Advanced Flat Rate Shipping For WooCommerce: by Multidots – 3.1.2 – Not tested with the active version of WooCommerce
    WooCommerce Permalink Manager: by premmerce – 1.1.4 – Not tested with the active version of WooCommerce
    WooCommerce Product Slider: by ShapedPlugin – 2.1.1 – Not tested with the active version of WooCommerce
    WooCommerce Customizer: by SkyVerge – 2.5.0 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.1 – Not tested with the active version of WooCommerce
    Booster for WooCommerce: by Algoritmika Ltd – 3.3.0 – Not tested with the active version of WooCommerce
    WooCommerce Measurement Price Calculator: by SkyVerge – 3.13.0 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.1
    WooSidebars: by WooThemes – 1.4.3
    Yoast SEO: by Team Yoast – 6.2
    WP Change Default From Email: by Subodh Ghulaxe – 1.1.1
    WP Content Security Policy Plugin: by Dylan Downhill – 2.1
    WP DoNotTrack: by Frank Goossens (futtta) – 0.8.7
    WP Facebook Review Slider: by LJ Apps – 3.9
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.1.1
    
    WP Performance Score Booster: by Dipak C. Gajjar – 1.9
    WP Related Items (WRI) by WebshopLogic: by WebshopLogic – 1.2.4
    Subresource Integrity (SRI) Manager: by Meitar Moscovitz  – 0.3.0
    WP Widget Disable: by required – 1.8.0
    Yet Another Related Posts Plugin: by Adknowledge – 4.4
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: AED (?.?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: ? Page not set
    Cart: #11 - /cart/
    Checkout: #12 - /checkout-2/
    My account: #1724 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Gusto
    Version: 1.0.0
    Author URL: https://www.templatemonster.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    Thread Starter ITCS

    (@dimath99)

    It seems to come from the Power Builder Integrator, by template monster, but now that I have deactivated it, the site is loading but my products are not appearing.

    Thread Starter ITCS

    (@dimath99)

    I was able to replicate the issue. When the Power Builder Integrator is active, it causes this issue only if you use any woocommerce module through it, otherwise it is okay.

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    if you use any woocommerce module through it

    What do you mean by that exactly?

    I tried to replicate this with the power builder plugin, but activating it just causes a lot of errors. Same with activated a cherry theme.

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Alright, I installed Power Builder 1.4.0 and Power Builder Integrator 1.0.14. I used a default WordPress theme, and added products modules to the WooCommerce shop page and other pages. The result was the expected products showing up.

    Perhaps you need to update those two plugins to their latest versions?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘version 3.3.1 broke my site’ is closed to new replies.