Credit Card Payments fail – On going requests error and retries exhausted

You need to check your logs to see what it says.

Hi Royho and thanks for your lightning fast reply.

Are you referring to the WooCommerce logs that can be found under status, or something else?

Stripe logs. Status->logs->Stripe

Our site is in Japanese so I assume the statement_descriptor was supposed to be showing Japanese instead of gibberish.

02-07-2018 @ 11:56:21 – ====Start Log====
charges request: Array
(
[currency] => jpy
[amount] => 3024
[description] => Free Style Silver – ?3¨?–? 13880
[statement_descriptor] => ?????a?????1?????¤????
[capture] => true
[expand[]] => balance_transaction
[metadata] => Array
(
[customer_name] => daisuke sato
[customer_email] => [email protected]
[order_id] => 13880
)

[source] => src_1Bsj6RG3jFrNqwV1Kd3aNJlu
)

====End Log====

02-07-2018 @ 11:56:22 – ====Start Log====
Error: stdClass Object
(
[error] => stdClass Object
(
[type] => invalid_request_error
[message] => Invalid UTF-8 characters found in POST body: “?????a?????1?????¤???\xE6”. For assistance, please contact [email protected].
[code] => invalid_utf8_in_post_body
)

)

====End Log====

That’s where the issue is. Statement descriptor must be in English.

I haven’t edited anything in the plugin files and it worked flawlessly with the site being in Japanese all along.

What should I do?

I see it’s in the billint settings of my Stripe Account, I’ll give it a look and update you.

Thanks a lot!

It was already set in English with the additional Japanese specific fields being set in Japanese.

https://i63.tinypic.com/24exr86.jpg

Hmmm I don’t understand. How come you have multiple fields? There should only be one. Perhaps that is the reason. You may have some sort of translation plugin that is causing this.

I don’t have any translation plugin.

That picture is from the Stripe site account settings page. They are necessary for Stripe accounts in Japan since they use several writing system here.

Thing is, the plugin worked just fine until recently with the same setting.

I’ve also written about it to the Stripe support team.

Would you like to have a look around the site or maybe I can provide additional details?

As a test I’ll remove those 2 Japanese fields from my account settings page.

Check your statement descriptor setting on your site. Not Stripe account.

Good lord, that was it!

Thank you very much Royho, I’d be lost without you.

One more question if I may.

Where can I manually translate the “Your card is not supported.” error message when a customer tries to use a credit card that isn’t supported in Japan (JCB for example).

I’ve checked the PO files of the plugin but couldn’t find it. I don’t use any translation plugins.

If you could show me an actual message screenshot, I can check for you.