Lost your password

  • Resolved sandeepthinktrek

    (@sandeepthinktrek)


    7 years ago

    Hello Sir

    I have installed membership 2 plugin ( free version ). My problem is when i submit reset password form i get an email with reset your password link (<mydomainurl/my-account/?action=rp&key=trGlnnktNf3trXlyaeso&login=sandeepv>) but when i click at this url it redirect me to the login page.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @sandeepthinktrek

    Hope all is well!

    I could not reproduce the issue on my end, the reset password is working. There are few JS errors showing up on the developer’s console, so this looks like a conflict with another active plugin.

    Please run a quick test, deactivate all the plugins except Membership 2 and try to reset the password. If the issue still persists, test for a conflict with an active theme, switch to default WordPress theme and check again.

    If all is well, start activating one plugin at the time, every time testing password reset. See Troubleshooting

    Let me know how it went!

    Kind regards,
    Nastia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @sandeepthinktrek

    I trust all is well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day!

    Cheers,
    Nastia

Viewing 2 replies - 1 through 2 (of 2 total)
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