• Resolved Jose Freitas

    (@josefreitas2)


    WooCommerce 3.3.1
    Variable product. Stock management by variable. Stock management on product level is disabled.
    Variable has 1 unit, let’s say a pair of shoes, number 38.
    Customer buys 1 unit and sets the payment to BACS.
    I get a note saying that stock for that variable was reduced from 2 to 1 (but there weren’t 2 but always 1 unit).
    On that variable the stock info is correct: 0 in stock.
    On front-end the variable for number 38 is active for customers and they only get the out of stock information when they try to buy that 38 shoe.
    The problem occurs only with BACS.
    On WooCommerce settings, on ‘no stock amount’ I have 0.
    Anybody had the same error?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi Jose,

    By now with all the updates that have come out for WordPress, any extensions you’re using, and WooCommerce itself, are you still experiencing this issue?

    If so, reply here with your system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    If nothing seems off there, I’m not sure what is causing the issue here with BACS only. Especially if you only had one in stock, but a note is saying it went from two to one.

    Thanks!

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Strange stock error when payment is BACS’ is closed to new replies.