People no longer able to leave comments

  • Resolved Vortex Radar

    (@ariel-b)


    7 years ago

    Hello, I’ve noticed that people can no longer leave comments on my site. All at once the comments have stopped showing up. I tested it out myself now and when I leave a comment, instead of it being posted, it loads an embedded version of the page I’m viewing within the comment area itself. No comment is left.

    What’s going on and how to I restore normal commenting?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Nidhi Jain

    (@jainnidhi)

    Hi Ariel,

    Can you please check comments in dashboard?

    I’ve commented on the post.

    Did you receive or not?

    Thread Starter Vortex Radar

    (@ariel-b)

    I didn’t. Nothing in the spam queue either. On my end it looks like you never left a comment.

    Thread Starter Vortex Radar

    (@ariel-b)

    Testing now, I notice that when I disable the Jetpack plugin, it starts working again.

    I upgraded from Jetpack Free to the paid Jetpack Personal plan on 12/13 and my last comments are on 12/15 so I’m guessing it may have something to do with my new plan being activated.

    Thread Starter Vortex Radar

    (@ariel-b)

    Testing some more, it’s a result of enabling “Let readers use WordPress.com, Twitter, Facebook, or Google+ accounts to comment.” If I disable that option, the problem is resolved.

    Nidhi Jain

    (@jainnidhi)

    Great! ??

    Thread Starter Vortex Radar

    (@ariel-b)

    I’m just gonna leave it with the feature disabled. It may be some other plugin conflicting, but I’ll mess with it later I suppose if I really need that feature activated. Commenting is working again and that’s the main priority. Thanks! ??

Viewing 6 replies - 1 through 6 (of 6 total)
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