Rating: 1 star
Afterpay together with its Squarecdn javascripts slow my website for 12000 ms. That is full 12 seconds of time needed to load these scripts on the homepage. Why? Why does Afterpay need to load all those js on the homepage? I understand loading them at the Checkout or the Cart. At Homepage there would be enough just the Afterpay logo.
So frustrating, as we pay a lot to get the homepage optimized for speed, and there comes Afterpay and ruins all the work.
Rating: 1 star
I tried to get hold on an email to get some support, they do not offer that.
the plugin did not appear how it should look, so i had to remove it
Rating: 5 stars
Just added Afterpay to my site. I had a few tech issues. Afterpay took over and resolved the issue quickly.
]]>Rating: 4 stars
The plugin is working ok but there’s this annoying little notification asking me to rate the plugin which just won’t go away even though I’ve been trying to click the close button.
]]>Rating: 5 stars
Seems to work as expected. No problems so far.
]]>Rating: 4 stars
I’ve set this plugin for clients a few times and it is very straight forward.
Just annoying to go on settings and re-saving them again to make the update notice go away from the dashboard. A dismiss button would be handy ??
]]>Rating: 5 stars
This was a very easy setup to me and the customers are loving this option
]]>Rating: 5 stars
Good work! Easy in settings!
]]>Rating: 5 stars
The Afterpay plugin was a breeze to add to my WooCommerce project – highly recommended.
]]>Rating: 5 stars
I’ve had no issue with the plugin so far
]]>Rating: 1 star
Don’t use this plugin if you have other options…
Afterpay support is useless.
Plugin bugs out and gives unhelpful errors.
The ecosystem is confusing and fragmented… it’s a developers nightmare.
]]>Rating: 1 star
While initially Afterpay worked, it later caused errors and would not charge the correct price.
]]>Rating: 5 stars
Hello,
I am a new Afterpay merchant. I have installed this plugin and entered my account details, everything looks fine when I activate, however there is an error at checkout.
When I select the ‘checkout’ option I get a backend error that reads:
‘API Error #403 “merchant_channel_setup_error”. Transaction not allowed” followed by an Error ID.
On the front end it reloads the checkout and says there is an issue and to contact support.
I thought this may be caused by my account being in review queue, however my account manager has just confirmed my account is approved.
Can you please help as to why this isn’t working?
The plugin is now disabled on my site as it isn’t working.
]]>Rating: 2 stars
The plugin needs more flexibility and certainly needs options to filter products Afterpay is not offered on by stock level, especially considering it is Afterpay policy not to offer the service on pre and backorder products.
Coding workarounds that break after updates are not very helpful.
]]>Rating: 1 star
I was approached by the sales from Afterpay but finally stopped using it.
1. This doesn’t give higher conversation rate and they charge a pretty high fees.
2. There is not email communication for incoming order. Everything, including the dashboard is very primitive.
3. They suddenly disabled my account without any notice. I tried to contact customer service and after the investigation, they told me my account was disabled because I am in a high risk category. The thing is I submitted my application and indicated what industry I am but they didn’t tell me until I used it for a month.
Rating: 5 stars
The latest plugin update (v3.4.0) has added some great changes to support WooCommerce Checkout Block, excluding Afterpay from specified product categories, country setting etc. The Afterpay team are constantly working to improve the plugin based on user feedback.
]]>Rating: 2 stars
Does what it was supposed to do, give you the opportunity to offer instalment plans as payment options.
However, poor support from the company, not possible to change the language to French in Canada without a developer help.
The plugin really slow down our website.
]]>Rating: 1 star
Seriously? Even the message asking for a rating is buggy. Who designed this rubbish?
]]>Rating: 2 stars
Fills log files with deprecation errors. Occasionally fails to create order in WooCommerce despite order showing correctly in Afterpay site. Needs work.
]]>Rating: 1 star
This plugin slows down your site and will make you fail Google Core Web Vitals tests.
It also creates dummy orders that need to be manually removed every time there is a failed payment.
]]>Rating: 1 star
Until AfterPay and the developers fix the issues with this plugin stay well away from it.! I loaded this plugin to my dashboard today, activated it, then it crashed my site. AfterPay, fix this issue so I can re-do my review to positive.
]]>Rating: 1 star
Since their Apr 28th plugin update they have caused a havoc. Plugin now randomly marks non-Afterpay orders (PayPal, CC, etc.) as “PAID”, inserts Afterpay ID next to non-Afterpay “Paid via” and then you can’t even find that Afterpay ID on your Afterpay dashboard. This is a REAL bad mess and I’ve already reported to Afterpay team with screenshots, etc. I hope Afterpay devs are quick and qualified to figure the bug out and patch. Meanwhile, we’ve trained our team to spot such inconsistencies to stop an order before it’s too late. Stay vigilant.
]]>Rating: 5 stars
It works well. Tested fine. Customers are happy.
]]>Rating: 5 stars
This plugin has increased my sales
]]>Rating: 5 stars
Very important plugin to boost revenue. I highly recommend it to every eCommerce store.
Great support!
Rating: 1 star
I have been using Afterpay for approx 1 year on my website and all has been fine. The latest version however broke the menu bar on my website and so no one was able to navigate, I know its the afterpay plugin because when I deactivate my menu bar works fine.
I reached out to Afterpay support approx 3 weeks ago and they requested my store login details which I gladly gave them, since then I have heard nothing from them. I’ve called them and I’ve emailed them 3-4 times and have had Zero reply back from them.
Pretty disappointed coming from a professional company.
]]>Rating: 5 stars
Works well, Simple to setup.
]]>Rating: 1 star
This update now crashes my site, it will not load single products when you click from the shop. I have had to deactivate this and await a response on what to do next
]]>Rating: 4 stars
Installed and working ok, had to add a fair bit of code into the functions.php file to get certain things to work/not work. Still waiting on support to get back to me after a week, so that I can implement other features. Overall an ok addon. Doesn’t break any other plugins.
]]>Rating: 5 stars
I am editing my original review because the support received through the folks here has been excellent. I must say the assistance offered has been very rapid and helpful to say the least. Although support through the website is less than helpful, I cannot say that for the team here.
In the future I will use the support forum for support – It certainly wasn’t my intention to use a bad review to get support however the team responded positively.
Original Review Below:
Support is very poor! Trying to just exclude a category (which I am sure many woocommerce users will need to do at some time)
The hook provided in the developer docs only excludes “product types” not categories an email asking for support got the “canned response” this is outside the support offered by Afterpay.
All I wanted was some direction or a guide of how to achieve this.
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